Points Transfer
Transfer your rewards to airline miles or hotel points with our global airline and hotel loyalty programme partners when you login to Citi Moblie App®.
Conversion Rate
25,000
Points
10,000
airline miles/hotel points
10,000
Miles
10,000
airline miles/hotel points
| Points Transfer Partners | Citi ThankYou Points | Citi Miles | Airline Miles/Hotel Points |
|---|
| Cathay | 25,000 | 10,000 | 10,000 Asia Miles |
| British Airways Executive Club | 25,000 | 10,000 | 10,000 Avios |
| Etihad Guest | 25,000 | 10,000 | 10,000 Guest Miles |
| Eva Air Infinity MileageLands | 25,000 | 10,000 | 10,000 Infinity MileageLands Miles |
| Flying Blue | 25,000 | 10,000 | 10,000 Flying Blue Miles |
| IHG Rewards Club | 25,000 | 10,000 | 10,000 IHG Rewards Club Points |
| Qantas Frequent Flyer | 25,000 | 10,000 | 10,000 Qantas Points |
| Qatar Airways Privilege Club | 25,000 | 10,000 | 10,000 Avios |
| Singapore Airlines KrisFlyer | 25,000 | 10,000 | 10,000 KrisFlyer Miles |
| Thai Airways Royal Orchid Plus | 25,000 | 10,000 | 10,000 Royal Orchid Plus Miles |
| Turkish Airlines Miles&Smiles | 25,000 | 10,000 | 10,000 Miles&Smiles Miles |
FAQs
Points Transfer
How can I transfer Points/Miles?
Once on the Citi Mobile App®:
- Select the participating travel loyalty program you want to transfer Points/Miles to.
- Select the number of Points/Miles you want to transfer.
- Confirm and accept the terms and conditions.
Can Points Transfer requests be canceled?
No. Points Transfer requests cannot be cancelled or reversed. Once your Points Transfer redemption is submitted, the Points/Miles may not be converted or transferred back.
Do the Points/Miles that I transfer expire, have blackout dates, or any other restrictions?
The Points/Miles Points that you transfer become subject to the terms and conditions of the applicable participating travel loyalty program that you transferred your Points/Miles to. Once transferred, please check with the applicable participating travel loyalty program for more details.
Are there any restrictions on the amount of Points/Miles or number of times I can transfer?
There may be specific minimum thresholds for individual participating travel loyalty programs. Sign on to Citi Mobile App® to see the current minimum Points Transfer requirements by participating travel loyalty program by clicking on "Points Transfer".
Is there a fee to transfer Points/Miles?
An administrative fee of SGD27.25 (inclusive of GST) will be charged for each Points Transfer. This Fee is waived for Points Transfer from a Citi ULTIMA Card.
Please note that the billing of the administrative fee may be split up into separate charges under the description of "(Name of Points Transfer Participating Loyalty Program)" and "GST on Miles Transfer Fee" and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST).
Please note that the billing of the administrative fee may be split up into separate charges under the description of "(Name of Points Transfer Participating Loyalty Program)" and "GST on Miles Transfer Fee" and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST).
When will my airline miles or hotel points be posted to my loyalty program member account after I complete a transfer?
Airline miles or hotel points will be posted to the applicable participating travel loyalty program within 5-7 days, except for Etihad Guest and Thai Airways Royal Orchid Plus, which will be posted within 14 business days.
Can Points/Miles be transferred to a participating travel loyalty program account that is not under my name?
No. The first and last names on both your Citibank credit card account and the participating travel loyalty program account must match in order to complete a Points Transfer redemption.
Note:
This FAQ, is informational only and if there is any inconsistency between this FAQ and the Citi ThankYou Rewards Programs Terms and Conditions, the latter will prevail. (As of May 2024)
This FAQ, is informational only and if there is any inconsistency between this FAQ and the Citi ThankYou Rewards Programs Terms and Conditions, the latter will prevail. (As of May 2024)
Important Information:
With effect from 1 October 2020, Instant Citi Rewards Redemption, which is a service where you can instantly redeem your Points/Miles at the point-of-sale terminals of participating merchants, will be terminated. Please refer to www.citibank.com.sg/rewards for other rewards redemption channels available.
With effect from 1 October 2020, Instant Citi Rewards Redemption, which is a service where you can instantly redeem your Points/Miles at the point-of-sale terminals of participating merchants, will be terminated. Please refer to www.citibank.com.sg/rewards for other rewards redemption channels available.
Click here for Citi ThankYou Rewards Program Terms and Conditions.
Points refer to the Points earned on Citi Classic, Citi Gold, Citi Platinum, Citi Rewards and Citi Prestige credit cards or the Ultima Dollars earned on Citi ULTIMA credit cards.
Miles refer to the Citi Miles earned on Citi PremierMiles Credit Cards.
Rebates refer to the Citi M1 Rebates earned on Citi M1 Cards only and will be eligible for Pay with Points via SMS only.
SMRT$ refer to the SMRT Dollars earned on Citi SMRT Cards only and will be eligible for Cash Rebate via SMS only.
Cash Back refer to the Cash Back Dollars earned on Citi Cash Back+ Cards only and will be eligible for Pay with Points via SMS and Cash Rebate via SMS only.
An administrative fee of SGD27.25 (inclusive of GST)* will be charged for each Points Transfer. Please note that the billing of the administrative fee may be split up into separate charges under the description of "(Name of Points Transfer Participating Loyalty Program)" and “GST on Miles Transfer Fee” and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST)). The administrative fee is only waived for Points Transfer for Citi ULTIMA Cards. For Instant Points Transfer, the administrative fee is waived for all eligible Citi Cards.
Points refer to the Points earned on Citi Classic, Citi Gold, Citi Platinum, Citi Rewards and Citi Prestige credit cards or the Ultima Dollars earned on Citi ULTIMA credit cards.
Miles refer to the Citi Miles earned on Citi PremierMiles Credit Cards.
Rebates refer to the Citi M1 Rebates earned on Citi M1 Cards only and will be eligible for Pay with Points via SMS only.
SMRT$ refer to the SMRT Dollars earned on Citi SMRT Cards only and will be eligible for Cash Rebate via SMS only.
Cash Back refer to the Cash Back Dollars earned on Citi Cash Back+ Cards only and will be eligible for Pay with Points via SMS and Cash Rebate via SMS only.
An administrative fee of SGD27.25 (inclusive of GST)* will be charged for each Points Transfer. Please note that the billing of the administrative fee may be split up into separate charges under the description of "(Name of Points Transfer Participating Loyalty Program)" and “GST on Miles Transfer Fee” and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST)). The administrative fee is only waived for Points Transfer for Citi ULTIMA Cards. For Instant Points Transfer, the administrative fee is waived for all eligible Citi Cards.