Vouchers & Other Rewards
With Citi ThankYouSM Rewards, discover a world of rewards with your Points or Miles.
Redeem vouchers ranging from dining, shopping, groceries and more from our curated list of partners such as DFI Retail Group (e.g Cold Storage, CS Fresh, Jasons Deli, Giant, Guardian and 7-Eleven outlets), Esso, Paradise Group, Shell, TANGS, Takashimaya Department Store and more!
Note:
Discontinuation of Rewards Redemption Options
Please be informed that with effect from 19 November 2023, the Merchandise and Shop at Partners (Apple Products and Amazon.com) redemption options on Citibank Online – Citi ThankYou Rewards Portal will be discontinued. You can continue to redeem your Points/Miles into rewards you love. For more details on the rewards redemption options available, please visit the Citi Mobile App or Citibank website – Citi ThankYou Rewards page (www.citibank.com.sg/rewards) We regret any inconvenience caused.
If you have questions regarding an existing redemption please be rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm. Click here for more information.
Discontinuation of Citi ThankYou Rewards Portal
Please be informed that the following Citibank Credit Cardholders will no longer be able to perform any rewards redemptions, view rewards redemption history and Citi ThankYou Points expiry information via the Citibank Online – Citi ThankYou Rewards Portal with effect from:
After the effective date, the above mentioned Cardholders may continue to redeem their Citi ThankYouPoints/Miles into rewards via the Citi Mobile® App and refer to their relevant Citi Credit Card statement for expiry date information.
Citi SMRT Cardholders and Citi M1 Credit Cardholders can continue to redeem their SMRT$ and M1 Rebate on Citibank Online.
We regret any inconvenience caused.
If you have questions regarding an existing redemption, please rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm.
Discontinuation of Rewards Redemption Options
Please be informed that with effect from 19 November 2023, the Merchandise and Shop at Partners (Apple Products and Amazon.com) redemption options on Citibank Online – Citi ThankYou Rewards Portal will be discontinued. You can continue to redeem your Points/Miles into rewards you love. For more details on the rewards redemption options available, please visit the Citi Mobile App or Citibank website – Citi ThankYou Rewards page (www.citibank.com.sg/rewards) We regret any inconvenience caused.
If you have questions regarding an existing redemption please be rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm. Click here for more information.
Discontinuation of Citi ThankYou Rewards Portal
Please be informed that the following Citibank Credit Cardholders will no longer be able to perform any rewards redemptions, view rewards redemption history and Citi ThankYou Points expiry information via the Citibank Online – Citi ThankYou Rewards Portal with effect from:
- 21 January 2024 for Citi PremierMiles Cards and Citi Rewards Cardholders; and
- 25 February 2024 for Citi ULTIMA Card, Citi Prestige Card, Citi Platinum Card, Citi Clear Platinum Card, Citi Gold Card, Citi Classic Card, Citi Clear Classic Card, Citi Clear Card, Citi Business Card and Citi Corporate Cardholders
After the effective date, the above mentioned Cardholders may continue to redeem their Citi ThankYouPoints/Miles into rewards via the Citi Mobile® App and refer to their relevant Citi Credit Card statement for expiry date information.
Citi SMRT Cardholders and Citi M1 Credit Cardholders can continue to redeem their SMRT$ and M1 Rebate on Citibank Online.
We regret any inconvenience caused.
If you have questions regarding an existing redemption, please rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm.
FAQs
Citi ThankYouSM Rewards and Redemption Catalogue
What is Citi ThankYou Rewards?
Citi ThankYou Rewards is a loyalty program that lets you redeem your Points/Miles for rewards, including vouchers, points transfer and even cash rebates to your Citibank credit card account.
Am I eligible to participate in Citi ThankYou Rewards?
If you hold one of the following Citibank credit cards, you are automatically enrolled in Citi ThankYou Rewards.
- Citi Rewards Visa/Mastercard®
- Citi Platinum Visa/Mastercard®
- Citi Clear Visa/Mastercard®
- Citi Clear Platinum Visa/Mastercard®
- Citi ULTIMA Visa/Mastercard
- Citi Prestige Card
- Citi Business Card
- Citi Corporate Card
- Citi PremierMiles Visa/Mastercard®
Why can't I redeem my available Points/Miles?
If you have closed your Citibank credit card account, your Points/Miles Balance will be forfeited immediately.
If you have additional questions about your Citibank credit card account, please contact CitiPhone at 62255225.
If you have additional questions about your Citibank credit card account, please contact CitiPhone at 62255225.
How is my information in Citi ThankYou Rewards connected to my Citibank credit card account?
Information in your Citi ThankYou Rewards profile, such as address, email and phone number, comes from the information you provided at account opening. To update any of your personal information, please go to Citibank Online at www.citibank.com.sg, Citi Mobile App® or contact CitiPhone at 6225 5225. It may take up to one day for the changes to be reflected on your Citi ThankYou Rewards profile.
Where do I find my Points/Miles balance?
You can now view all your Points/Miles balance in a single glance on the homepage when you logged in to Citi Mobile App®.
How can I redeem my Points/Miles?
Depending on the Citi ThankYou Rewards features eligible for your card, Points/Miles can be redeemed for a wide range of products and experiences that include vouchers and cash rebates. Explore all the options available to you log in to Citi Mobile App®.
Simply follow the steps below to browse and redeem Points/Miles on Redemption Catalogue for rewards via Citi Mobile App®:
Simply follow the steps below to browse and redeem Points/Miles on Redemption Catalogue for rewards via Citi Mobile App®:
- Log in to the Citi Mobile App® and tap on Rewards Currency Bar
- Tap on 'Redemption Catalogue'
- Browse by specific categories, rewards applicable for your available Points/Miles, or view the entire list of rewards
- Select preferred reward and quantity for redemption
How long after I make a purchase with my Citibank credit card will it take for my Points/Miles to appear in my rewards balance?
Points/Miles received on eligible new purchases will appear in your rewards balance within 24 hours of being posted to your Citibank credit card account. Special bonus Points/Miles may take 1 to 2 additional billing cycles to appear (approximately 30-60 days).
What does Adjusted/Forfeit/Redeemed Points/Miles mean?
Redeemed points are the Points/Miles you have already used to redeem for rewards and have been deducted from your Points Balance.
Adjusted Points/Miles will appear in your rewards Balance following a resolution in the rare case that you make a return, or have a problem with a reward you received, or if there was a mistake in the way your Points/Miles were calculated/awarded.
Forfeited Points/Miles will no longer be available for redemption in instances where the Citibank credit card account tied to Citi ThankYou Rewards has been closed at your request, or canceled by Citibank due to delinquency, before such Points/Miles were redeemed.
Adjusted Points/Miles will appear in your rewards Balance following a resolution in the rare case that you make a return, or have a problem with a reward you received, or if there was a mistake in the way your Points/Miles were calculated/awarded.
Forfeited Points/Miles will no longer be available for redemption in instances where the Citibank credit card account tied to Citi ThankYou Rewards has been closed at your request, or canceled by Citibank due to delinquency, before such Points/Miles were redeemed.
How are the rewards sent to me?
Vouchers are sent via normal post. For Cash Rebate and other rewards that does not need to be shipped, you will be notified during checkout when you will receive the reward.
When will my rewards vouchers be delivered?
Physical rewards vouchers shipped from Singapore will be sent via normal post to you and would at the minimum, take 7 working days, whilst delivery of electronic rewards vouchers would at the minimum take 5 working days.
Can I send my rewards to an address other than my billing address?
No, all rewards can only be sent to your card billing address.
How long are my reward vouchers valid for?
All Citibank rewards vouchers are valid for a period of 3 months from the date of issuance unless otherwise specified.
What do I need to do to collect my rewards?
You will need fill in your credit card number and sign on your Citibank Reward voucher before presenting it at the respective shop or redemption outlet to claim your reward. Any incomplete rewards voucher will not be accepted.
Can I cancel my redemption?
Once submitted, all redemptions are final and may not be cancelled.
Note:
This FAQ, is informational only and if there is any inconsistency between this FAQ and the Citi ThankYou Rewards Programs Terms and Conditions, the latter will prevail. (As of May 2024)
This FAQ, is informational only and if there is any inconsistency between this FAQ and the Citi ThankYou Rewards Programs Terms and Conditions, the latter will prevail. (As of May 2024)
Important Information:
With effect from 1 October 2020, Instant Citi Rewards Redemption, which is a service where you can instantly redeem your Points/Miles at the point-of-sale terminals of participating merchants, will be terminated. Please refer to www.citibank.com.sg/rewards for other rewards redemption channels available.
With effect from 1 October 2020, Instant Citi Rewards Redemption, which is a service where you can instantly redeem your Points/Miles at the point-of-sale terminals of participating merchants, will be terminated. Please refer to www.citibank.com.sg/rewards for other rewards redemption channels available.
Click here for Citi ThankYou Rewards Program Terms and Conditions.
Points refer to the Points earned on Citi Classic, Citi Gold, Citi Platinum, Citi Rewards and Citi Prestige credit cards or the Ultima Dollars earned on Citi ULTIMA credit cards.
Miles refer to the Citi Miles earned on Citi PremierMiles Credit Cards.
Rebates refer to the Citi M1 Rebates earned on Citi M1 Cards only and will be eligible for Pay with Points via SMS only.
SMRT$ refer to the SMRT Dollars earned on Citi SMRT Cards only and will be eligible for Cash Rebate via SMS only.
Cash Back refer to the Cash Back Dollars earned on Citi Cash Back+ Cards only and will be eligible for Pay with Points via SMS and Cash Rebate via SMS only.
An administrative fee of SGD27.25 (inclusive of GST)* will be charged for each Points Transfer. Please note that the billing of the administrative fee may be split up into separate charges under the description of “Name of Points Transfer Participating Loyalty Program” and “GST on Miles Transfer Fee” and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST)). The administrative fee is only waived for Points Transfer for Citi ULTIMA Cards. For Instant Points Transfer, the administrative fee is waived for all eligible Citi Cards.
Points refer to the Points earned on Citi Classic, Citi Gold, Citi Platinum, Citi Rewards and Citi Prestige credit cards or the Ultima Dollars earned on Citi ULTIMA credit cards.
Miles refer to the Citi Miles earned on Citi PremierMiles Credit Cards.
Rebates refer to the Citi M1 Rebates earned on Citi M1 Cards only and will be eligible for Pay with Points via SMS only.
SMRT$ refer to the SMRT Dollars earned on Citi SMRT Cards only and will be eligible for Cash Rebate via SMS only.
Cash Back refer to the Cash Back Dollars earned on Citi Cash Back+ Cards only and will be eligible for Pay with Points via SMS and Cash Rebate via SMS only.
An administrative fee of SGD27.25 (inclusive of GST)* will be charged for each Points Transfer. Please note that the billing of the administrative fee may be split up into separate charges under the description of “Name of Points Transfer Participating Loyalty Program” and “GST on Miles Transfer Fee” and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST)). The administrative fee is only waived for Points Transfer for Citi ULTIMA Cards. For Instant Points Transfer, the administrative fee is waived for all eligible Citi Cards.