Redemption Catalogue

Citi ThankYou Rewards is a loyalty program that lets you redeem your Points/Miles for rewards, including vouchers, points transfer and even cash rebates to your Citi Credit Card account.

If you hold one of the following Citi Credit Cards, you are automatically enrolled in Citi ThankYou Rewards.

• Citi Rewards Visa/Mastercard^®
• Citi Platinum Visa/Mastercard^®
• Citi Clear Visa/Mastercard^®
• Citi Clear Platinum Visa/Mastercard^®
• Citi ULTIMA Visa/Mastercard
• Citi Prestige Card
• Citi Business Card
• Citi Corporate Card
• Citi PremierMiles Visa/Mastercard®

If you have closed your Citi Credit Card account, your Points/Miles Balance will be forfeited immediately.

If you have additional questions about your Citi Credit Card account, please contact CitiPhone at 62255225.

Information in your Citi ThankYou Rewards profile, such as address, email and phone number, comes from the information you provided at account opening. To update any of your personal information, please go to Citibank Online at www.citibank.com.sg, Citi Mobile App^® or contact CitiPhone at 6225 5225. It may take up to one day for the changes to be reflected on your Citi ThankYou Rewards profile.

You can now view all your Points/Miles balance in a single glance on the homepage when you logged in to Citi Mobile App^®.

Depending on the Citi ThankYou Rewards features eligible for your card, Points/Miles can be redeemed for a wide range of products and experiences that include vouchers and cash rebates. Explore all the options available to you log in to Citi Mobile App^®.

Simply follow the steps below to browse and redeem Points/Miles on Redemption Catalogue for rewards via Citi Mobile App^®:

• Log in to the Citi Mobile App^® and tap on Rewards Currency Bar
• Tap on 'Redemption Catalogue'
• Browse by specific categories, rewards applicable for your available Points/Miles, or view the entire list of rewards
• Select preferred reward and quantity for redemption

Points/Miles received on eligible new purchases will appear in your rewards balance within 24 hours of being posted to your Citi Credit Card account. Special bonus Points/Miles may take 1 to 2 additional billing cycles to appear (approximately 30-60 days).

Redeemed points are the Points/Miles you have already used to redeem for rewards and have been deducted from your Points Balance.

Adjusted Points/Miles will appear in your rewards Balance following a resolution in the rare case that you make a return, or have a problem with a reward you received, or if there was a mistake in the way your Points/Miles were calculated/awarded.

Forfeited Points/Miles will no longer be available for redemption in instances where the Citi Credit Card account tied to Citi ThankYou Rewards has been closed at your request, or canceled by Citibank due to delinquency, before such Points/Miles were redeemed.

Vouchers are sent via normal post. For Cash Rebate and other rewards that does not need to be shipped, you will be notified during checkout when you will receive the reward.

Physical rewards vouchers shipped from Singapore will be sent via normal post to you and would at the minimum, take 7 working days, whilst delivery of electronic rewards vouchers would at the minimum take 5 working days.

No, all rewards can only be sent to your card billing address.

All Citibank rewards vouchers are valid for a period of 3 months from the date of issuance unless otherwise specified.

You will need fill in your credit card number and sign on your Citibank Reward voucher before presenting it at the respective shop or redemption outlet to claim your reward. Any incomplete rewards voucher will not be accepted.

Once submitted, all redemptions are final and may not be cancelled.