FAQs

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Enhanced Online Security Device.

Enhanced Online Security Device.
When do I need to generate the Transaction Authorization Code?
You will need to input the
Transaction Authorization Code (TAC)
  • TAC is a new code that has been introduced with Transaction Signing

  • It is a 6-digit code generated by your device and this is needed to complete the following online transactions:

    Adding a new payee.

    Performing high-value funds transfers.

    Updating your personal particulars.

when you perform the below internet banking transactions:
Adding a new payee
  • Add new payee (Other Citibank Account).
  • Add payee (Pay by Electronic Transfer).
  • Add payee (Pay an individual with Citibank Global Transfer).
  • Add payee (Pay by Telegraphic Transfer).
  • Add payee (Pay by Cheque).
  • Add payee (Pay other bank's Credit Card).
  • Add payee (Pay Billing Organisation)*.

* You can opt to use Online Authorization Code (OAC) to activate payee. OAC can be obtained via SMS or calling CitiPhone Hotline at (65) 6225 5225 with your T-PIN.

Performing a high-value funds transfer
Funds Transfer to Transaction Limit
An individual holding a Citibank Account > SGD10,000
An individual by Cheque > SGD10,000
An individual by Electronic Transfer > SGD10,000
Other bank's Credit Card > SGD10,000
A billing organization > SGD10,000
An individual by Citibank Global Transfer > SGD10,000
An individual by Telegraphic Transfer > SGD10,000
Updating your email address
  • Email address update (under update Electronic Statement / Electronic Advice setup)
Sending a secured message
  • Request for Change of Address
  • Request for Telegraphic Transfers
How do I generate the Transaction Authorization Code?
How do I apply for the New Online Security Device and what are the charges?
Do I need to register the New Online Security Device before using it?
What happens if I misplace my New Online Security Device?
I am using Citi Mobile, will I need to use the New Online Security Device?
Why do I need the New Online Security Device?
Will my existing device be deactivated the moment I receive the New Online Security Device?
Can I still use SMS OTP for my online transactions in January 2013?
Do I need to request or will the bank send the New Online Security Device to me?
Once I apply for the New Online Security Device, when will I be able to receive it?

Important Notice

If you suspect there have been unauthorised transactions on your account such as unauthorised citi mobile® token registration or unauthorised add payee via citibank online

Step 1: Call Citiphone using the number found on the back of your Citi card or contact your Relationship Manager

Step 2: Change your Citibank Online User ID, Password and ATM PIN immediately

Do not share personal information, such as account numbers, passwords, National Registration Identity Card (NRIC) number and other personal information over the telephone, email, SMS or internet, unless you know who you are dealing with.