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Citibank Global Wallet
Greater savings and convenience
With Citibank Global Wallet, you can enjoy zero foreign currency conversion fees for your overseas and online spends. Plus, you can lock in FX rates when they are favourable for even better deals at checkout.
Zero foreign currency conversion fees
No additional fees on your overseas and online foreign currency spends.
Lock in preferred FX rates
Attractive exchange rates, plus full control over your FX conversion rates with price alerts and future order function plus full control over your FX conversion rates on 15 currencies
Travel cashless around the globe
Auto-currency switch feature to always pay in the local currency (amount will auto-debit from your foreign currency account).
Skip the hassle of manual top-ups
Turn on Auto Top-up feature so you never run out of local currency when making purchases (Any shortfall in foreign currency account will be auto top-up from your primary account).
Hold and convert money in 15 currencies.
It takes only a few seconds to open an account for the currency you need.
SGD
AUD
CAD
CHF
EUR
GBP
HKD
JPY
NZD
USD
AED
ZAR
SEK
NOK
DKK
Stand to win a pair of Singapore Airlines Business Class return tickets to Tokyo!
Plus, spend a minimum of S$1000 equivalent on your Citibank Debit Mastercard and enjoy
Up to 5% cashback*
on eligible foreign currency spends with Citibank Global Wallet
Define life your way
The world should be marked by opportunities, not borders
Shop, trade, invest, and support your loved ones the way you like it with Citibank Global Wallet.
- For the discerning shopper
- For the savvy investor
- For the adventurous you
Get your online shopping fix.
Like the whole world is a treat.
| Spend | Save | |
| USD 500* | = | USD 27.25* |
| Retail transaction online | With Citibank Global Wallet |
* The above table illustrates the same retail transaction using a credit card at spot rate (left) and Citibank Global Wallet on your debit card (right). Rates used and displayed above are indicative and used purely for illustration purposes. No representation is made of actual rates charged during the transaction.
Lock in FX rates for your investment needs.
Like a smart investor.
- Easily manage cash or fund your international investments and accounts with access to 15 currencies.
- Capture opportunities with our Real-time FX rates by setting Price Alert to receive rate alerts on-the-go or placing limit order to execute your trade when the exchange rate matches your desired rate with Order Watch.
- Conveniently fund accounts or send payments to over 240 countries and territories worldwide via SWIFT.
Work and live fearlessly.
Like you’re always in control.
- Make and receive international payments simply and securely into your Citibank Global Wallet accounts. And when the rate is right, you can convert money in seconds.
- Auto-currency switch feature to always pay in the local currency and avoid any Dynamic Currency Conversion fees.
- Full transparency over how much you spend, plus fee-free withdrawals at Citibank ATMs.
- For Singapore Clients
- For International Personal Bank Clients
Opportunities don’t stop at borders
Access a world of options with Citibank Global Wallet
- Enable Citibank Global Wallet
- Add and Convert foreign currency
- Set a price alert
- Set future order
Opportunities don’t stop at borders
With a network spanning 150 countries, we give you access to a world of options.
- Add and Convert foreign currency
- Set a price alert
- Set future order
Explore more benefits and rewards just for you
Citi World Privileges
There's a Citi Card for your every need.
Be rewarded as you spend.
Exclusive Citibank Debit Mastercard® Privileges
Citibank Debit Mastercard brings you banking convenience locally and globally. From cash withdrawals to your daily purchases and bill payments, all you need is your Citibank Debit Mastercard®.
Frequently Asked Questions
- Citibank Global Wallet
- Funding Foreign Currency Accounts
- Transactions/ATM withdrawals
Citibank Global Wallet is a new feature linked to your Citibank Debit Mastercard which allows you to make purchases overseas at point-of-sale or online, and withdraw cash from Citi proprietary ATMs without incurring additional foreign currency conversion fees and admin fees. You can access multiple currencies with this new feature.
For example, with Citibank Global Wallet turned on, if you are travelling to Hong Kong and have a HKD Foreign Currency Account with us, any HKD transactions or cash withdrawals will be debited directly from your HKD Foreign Currency Account at no additional conversion fees.
Citibank Global Wallet is beneficial when you are:
- Travelling overseas for holidays, family visits or work
- Making online purchases from international websites
- Transferring foreign currencies for payments or investments
You can save on additional foreign currency conversion fees and admin fees.
For example, if you are making a 100 USD retail transaction online, it will be debited directly from your Citibank USD account. If you had previously converted the foreign currency at a rate of 1.36 SGD/USD, your transaction would be locked down at the specific rate.
| Without Citibank Global Wallet | With Citibank Global Wallet turned on | ||||
| Transaction Amount | 100 | USD | Trade at your preferred rate | 136 | SGD |
| 2.5% administrative fee | 102.5 | USD | e.g. 1.36 SGD/USD | 100 | USD |
| FX rate at 1.38 SGD/USD | 141.45 | SGD | Transaction Amount | 100 | USD |
| Total cost of transaction | 141.45 | SGD | Total cost of transaction | 136 | SGD |
* The above table illustrates the same retail transaction using a credit card at spot rate (left) and Citibank Global Wallet on your debit card (right). Rates used and displayed above are indicative and used purely for illustration purposes. No representation is made of actual rates charged during the transaction.
In addition to Singapore Dollar, you can transact in multiple other foreign currency accounts: Swiss Franc, Australian Dollar, Canadian Dollar, Euro, Hong Kong Dollar, Japanese Yen, New Zealand Dollar, Sterling Pound, US Dollar, UAE Dirham, South African Rand, Swedish Krona, Norwegian Krone and Danish Krone.
If you are an existing bank account holder, you can turn on Citibank Global Wallet by using Citi Mobile® App. Once it is turned on, your Citibank Global Wallet will be automatically linked to all your SGD and foreign currency accounts. You will also need to activate the overseas usage feature on your Citibank Debit Mastercard to start enjoying the Citibank Global Wallet feature. Find out how to activate your card here.
You may open additional Global Foreign Currency Account(s) by tapping on Citibank Global Wallet under Deposits section, and adding new currencies available.
The account(s) will be opened instantly and tagged under the same relationship as the primary account that is linked to your debit card. There is no minimum deposit required to open a new Global Foreign Currency Account.
Please note that only customers holding an Individual Account or a Joint Account operated with a single signing authority are eligible to open additional accounts online. Customers holding Joint Accounts with single signing authority but in the name of three or more persons, or Joint Accounts with joint signing authority cannot open additional accounts online. Please visit the branch for assistance with account opening.
You can open any of the following Citibank Singapore local and foreign currency accounts to turn on Citibank Global Wallet. Please refer to: Deposits Account
You can open any of the following Citibank International Personal Bank Singapore currency checking accounts to turn on Citibank Global Wallet:
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
- Euro (EUR)
- Hong Kong Dollar (HKD)
- Japanese Yen (JPY)
- New Zealand Dollar (NZD)
- Singapore Dollar (SGD)
- Sterling Pound (GBP)
- Swiss Franc (CHF)
- US Dollar (USD)
- United Arab Emirates Dirham (AED)
- South African Rand (ZAR)
- Swedish Krona (SEK)
- Norwegian Krone (NOK)
- Danish Krone (DKK)
Yes, once you have turned on Citibank Global Wallet, your point-of-sale/online transactions and overseas ATM cash withdrawals will be automatically debited from your foreign currency account as long as there is sufficient balance.
No, Citibank Global Wallet does not require any minimum deposit for your accounts to be linked to your Citibank Debit Mastercard. Simply turn it on using Citi Mobile® App to get started.
No, there is no minimum amount required to keep your accounts open or for Citibank Global Wallet to be turned on. However, the minimum Total Relationship Balance to be maintained across all your accounts opened is S$15,000 for Singapore clients and US$200,000 for International Personal Banking clients.
There are no third party or international transaction fees when utilizing your Citibank Global Wallet feature at point-of-sale or online shopping. There will also not be any foreign exchange conversion fees and withdrawal fees at any Citi proprietary ATMs worldwide or when you transfer funds to another Citibank account.
Please note that even after you have linked your Citibank Debit Mastercard to your Citibank Global Wallet, you may still be given an option for currency conversion during ATM cash withdrawals or POS transactions due to the Dynamic Currency Conversion (DCC)1 process imposed by other banks on overseas transactions. You should reject currency conversion options to avoid incurring additional fees/charges.
DCC is a service that may be offered by a Merchant or Acquirer that enables a Cardholder – when travelling abroad or making a transaction that is not in their home currency (i.e SGD) – to choose whether their transaction should be completed in either the local currency or their home currency (i.e SGD). If home currency is selected, you will incur a Dynamic Currency Conversion (DCC) fee charged by the Acquirer with the foreign currency cash withdrawal debited from your Primary account. You can identify DCC transactions with "(DCC)" beside the transaction in your statement as below:
MaxiSave 09107XXXXX SGD
Transactions Done
| Txn Date | Value Date | Description | Reference | Withdrawals | Deposits |
Jun 11 2018
|
Jun 11 2018
|
OVERSEAS ATM WITHDRAWAL 559842517XXXXXXX 11023 SEVEN BANK TOKYO JP JUN 10,18 10XXXX JPY 100000.00 ICCEX180610XXXXXXX(DCC) |
ICCEX180610XXXXXXX
|
1,227.18
|
Cash withdrawals at non-Citi proprietary ATMs overseas will incur a service charge of S$7 per cash withdrawal charged in the equivalent foreign currency. The amount withdrawn may also be subjected to administrative fees by the acquiring bank or associations at their sole discretion.
Payments and transfer to any Citibank account overseas via our Citibank Global Transfer (CGT) is fee-free. However, transfer to non-Citibank accounts overseas will incur a S$30 (remove) cable fee per transaction, excluding any commission and handling charges by the Correspondent bank. For fees, please refer to this Pricing Guide
You can easily keep track of all your transactions performed by accessing Citibank Online or Citi Mobile® App.
You can manage your Citibank Global Wallet anytime via Citi Mobile® App > Profile & Setting > Citibank Global Wallet > Turn off CGW. Alternatively, for Singapore customers, you may contact our CitiPhone Banking at +65 6225 5225 between 8am to 8pm. For International Personal Bank customers, please contact our 24-Hour CitiPhone Banking Hotline at +65 6224 5757.
You can transfer money using Citibank Online or Citi Mobile® App. Either transfer your existing foreign currencies into your respective foreign currency account or convert SGD to your choice of foreign currency at our competitive foreign exchange rates. Your transfer will be immediate and reflected in your foreign currency account instantly.
There is no minimum top-up amount and the maximum amount that can be converted per foreign currency transaction is SGD$500,000
After selecting the account that you wish to top up in Citi Mobile® App, you will be able to view Citi's competitive foreign exchange rates before confirming a transaction.
No, there is no transaction fee incurred for any currency exchange when you fund your foreign currency account.
FX conversions will appear in your respective currency account's monthly statement. You can identify the outgoing and internal FX conversion in your statement as below:
MaxiSave 09107XXXXX SGD
Transactions Done
| Txn Date | Value Date | Description | Reference | Withdrawals | Deposits |
| Mar 01 2018 | Mar 01 2018 | FT OUTGOING INTERNAL MARY TAN |
BKOFT180301XXXXXXX | 35,000.00 |
Global Foreign Currency Account 03028XXXXX GBP
Transactions Done
| Txn Date | Value Date | Description | Reference | Withdrawals | Deposits |
| Mar 01 2018 | Mar 01 2018 | INTERNAL TRANSFER CR MARY TAN |
BKOFT180301XXXXXXX | 18,929.15 |
The Auto Top-up feature enables automatically topped up from primary account to your foreign currency Account for the shortfall amount of the point-of-sale transactions or overseas ATM cash withdrawals. You'll no longer have to worry about the hassle of topping up your Citibank Global Wallet manually every time you run low on balances. Simply perform a one-time activation for Auto Top-up via Citi Mobile® App
No, you will not need to manually select the foreign currency for your transaction. Once you turn on Citibank Global Wallet, your transaction is automatically debited from your foreign currency account as long as there is sufficient balance.
You may be given a choice to select your preferred currency when making payment on most online shopping sites. If prompted, select payment in the foreign currency to ensure the transaction is debited from your Citibank Global Wallet.
If the website has converted your transaction to their local currency (not within the 15 currencies in Citibank Global Wallet, or a foreign currency account that you do not hold) during check out, you will be charged in their local currency accordingly. The transaction will be directed to the Primary account linked with your Citibank Debit Mastercard and will be effected at the prevailing exchange rate, without incurring additional foreign currency conversion fees and administrative fees. The final currency that you will be charged in is usually shown during checkout.
Your daily transaction limit is set at S$2,000 or equivalent in foreign currency at the prevailing exchange rate on the day the spending in foreign currency is made. You can revise your transaction limits via Citi Mobile® App.
If there is insufficient balance in your foreign currency account, the transaction will be directed to the Primary account linked with your Citibank Debit Mastercard and will be effected at the prevailing exchange rate, without incurring additional foreign currency conversion fees and administrative fees. The transaction will be declined if you have insufficient funds in your Primary account. Partial withdrawal or purchase is not available.
To continue using Citibank Global Wallet, simply top up your foreign currency account on Citi Mobile® App for instant funding.
Overseas ATMs should deduct from your foreign currency accounts linked to your Citibank Global Wallet by default. However, certain overseas banks may give you the option of debiting the foreign currency cash withdrawal in your home currency (i.e. SGD) or in the local currency. If prompted, select local currency and from your "Checking/Current Account" to ensure your foreign currency cash withdrawal is debited from your Citibank Global Wallet.
Your foreign currency account needs to be sufficiently funded for a successful overseas foreign currency cash withdrawal.
After you have linked your Citibank Debit Mastercard to your Citibank Global Wallet, you may still be given an option for currency conversion during ATM cash withdrawals or POS transactions due to the Dynamic Currency Conversion (DCC)1 process imposed by other banks on overseas transactions. You should reject currency conversion options to avoid incurring additional fees/charges.
DCC is a service that may be offered by a Merchant or Acquirer that enables a Cardholder – when travelling abroad or making a transaction that is not in their home currency (i.e SGD) – to choose whether their transaction should be completed in either the local currency or their home currency (i.e SGD). If home currency is selected, you will incur a Dynamic Currency Conversion (DCC) fee charged by the Acquirer with the foreign currency cash withdrawal debited from your Primary account. You can identify DCC transactions with "(DCC)" beside the transaction in your statement as below:
MaxiSave 09107XXXXX SGD
Transactions Done
| Txn Date | Value Date | Description | Reference | Withdrawals | Deposits |
Jun 11 2018
|
Jun 11 2018
|
OVERSEAS ATM WITHDRAWAL 559842517XXXXXXX 11023 SEVEN BANK TOKYO JP JUN 10,18 10XXXX JPY 100000.00 ICCEX180610XXXXXXX(DCC) |
ICCEX180610XXXXXXX
|
1,227.18
|
Withdrawals at Citibank proprietary ATMs are fee-free. However, cash withdrawals at non-Citibank proprietary ATMs overseas may incur a service charge per cash withdrawal and will be charged in the equivalent foreign currency. The amount withdrawn may also be subject to administrative fees by the acquiring bank or associations at their sole discretion.
Certain overseas banks may give you the option of debiting the foreign currency cash withdrawal in your home currency (i.e. SGD) or in the local currency (i.e. the currency of the country you are visiting). If prompted, select local currency (i.e. the currency of the country you are visiting) and select from your "Checking/Current Account" to ensure your foreign currency cash withdrawal is debited from your Citibank Global Wallet.
Yes, you will need to activate the overseas usage feature on your Citibank Debit Mastercard before traveling to enjoy Citibank Global Wallet. Find out how to activate your card here.
Foreign currency and ATM transactions will appear in your respective currency account's monthly statement. You can identify the foreign currency transactions in your statement as below:
Global Foreign Currency Account 03028XXXXX GBP
Transactions Done
| Txn Date | Value Date | Description | Reference | Withdrawals | Deposits |
Mar 06 2018
|
Mar 06 2018
|
OVERSEAS ATM WITHDRAWAL 559862156XXXXXXX 11023 ORACLE SHOPPING CENTER UK GB MAR 06,18 22XXXX GBP 250.00 ICCEX180306XXXXXXX |
ICCEX180306XXXXXXX
|
250.00
|
| Txn Date | Value Date | Description | Reference | Withdrawals | Deposits |
Mar 10 2018 |
Mar 10 2018 |
MASTERCARD FOREIGN RETALL LONDON & SOUTH EAS BROMLEY GB 180309 GBP 10.00 93XXXX 04112 559862156XXXXXXX 5550443806707422XXXXXXX 80 0 001 0000000000 |
ICCEX180306XXXXXXX
|
10.00
|
Your use of the Citibank Debit Mastercard is governed by the Citibank Debit Mastercard Terms and Conditions as set out in the Citibank Singapore Global Consumer Banking Terms and Conditions. For Citibank Debit Mastercard Terms and Conditions, please visit www.citibank.com.sg.
Your Citibank Debit Card comes with a daily point of sales limit that is set at S$2,000. This limit is shared between signature-based, contactless payments (e.g. Mastercard Contactless and payments made using digital wallets) and card not present transactions (including mail and phone orders). You may choose to increase/decrease this limit upon activation of your Citibank Debit Card. Notwithstanding the limit that you set, the limit on your Citibank Debit Card will remain subject to your available bank balance.
Where we allow your Citibank Debit Card to be tagged to any Foreign Currency Accounts and used for any and/or all foreign currency funds in the Foreign Currency Accounts, all foreign currency transactions and Cash Withdrawals will be directly authorized from the respective Foreign Currency Account in the foreign currency directly provided that there are sufficient funds in the relevant foreign currency. In the event that you have performed a Cash Withdrawal and/or Card Transaction in a different currency from the Foreign Currency Account tagged to your Citibank Debit Mastercard or have insufficient funds in your Foreign Currency Account, the transaction will be subject to an administrative fee of up to 2.5% on the converted amount, or such other rate as determined and notified to you.
Only customers holding an Individual Account or a Joint Account operated with a single signing authority are eligible to open additional accounts online. Customers holding Joint Accounts with single signing authority but in the name of three or more persons, or Joint Accounts with joint signing authority cannot open additional accounts online. Please visit the branch for assistance with account opening.
Where your Citibank Debit Card has Mastercard Card Transaction functionality enabled, you acknowledge and accept that the Citibank Debit Card carries risk of unauthorized signature-based, contactless payments (e.g. Mastercard Contactless and other payments made using digital wallets) or card not present transactions.
If you choose to make a Card Transaction payment via the Mastercard Network, you will be bound by the relevant rules governing such transactions including but not limited to rules governing chargeback and dispute resolution.
With effect from 15 November 2014, the EPINS direct debit payment service will be discontinued and you will no longer be able to make EPINS point-of-sale debit payment transactions on your Citibank Debit Card. Please note that the EPINS service is offered by Card Alliance Pte Ltd.
Please note that your privileges, rewards and/or services will differ depending on your choice of debit network.
Double Swiping is a term used to describe the act of a second swipe of a payment card at a Point-of-Sale terminal after the first swipe to obtain initial authorization from the bank. The second swipe effectively exposes your Citibank Debit Card's magnetic stripe full track data to compromise. You acknowledge and accept that double swiping the magnetic stripe of your Citibank Debit Card on Point-of-Sale readers or Electronic Cash Registers increases the risk of skimming and/or cloning and hence the theft of your sensitive payment card data.
EZ-Pay is a service offered by EZ-Link Pte Ltd (Reg no. 200200086M) ("EZ-Link"). The information provided above must be read with, and is subject to, EZ-Link's terms of use. For the EZ-Pay terms of use, please visit https://ezpayreg.ezlink.com.sg
Any customers using Citibank eFX acknowledge and accept that all transactions they make are made solely upon their judgment and at their discretion and own risk. Nothing in Citibank's brochures, investment reports and/or any of Citibank's material supplied to the customer, nor any customer investment profiling conducted for the customer, shall be construed as Citibank's investment advice as regards the relative attractiveness of one investment option over another. Investors investing in investment and/or treasury products denominated in non-local currency should be aware of the risks of exchange rate fluctuations that may cause a loss of principal when foreign currency is converted back to the investors' home currency. Foreign currency trading is subject to rate fluctuations, which may provide both opportunities and risks. Customers who have any questions about their legal or tax positions as a result of opening an account with Citibank or effecting any transaction on an account with Citibank should engage an independent legal or tax adviser as they consider appropriate.
Exchange controls may apply from time to time to certain foreign currencies. Our Treasury Services Managers and Relationship Managers may assist customers with information on any exchange controls that are relevant to the currencies in which they invest. Placing contingent orders, such as "stop loss" or "stop limit" orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders.
The promotions, products and services mentioned in the referenced document are not offered to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey and Jersey, Monaco, San Marino, Vatican, The Isle of Man, the UK, Brazil, New Zealand, Jamaica, Ecuador or Sri Lanka. The referenced document is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the promotions, products and services mentioned therein to such individuals.
Citibank's full disclaimers, terms and conditions apply to individual products and banking services. This communication does not constitute the distribution of any information or the making of any offer of solicitation by anyone in any jurisdiction in which such distribution or offer is not authorized or to any person to whom it is unlawful to distribute such document or to make any offer or solicitation.
Deposit Insurance Scheme
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$100,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured. For more information, please visit www.sdic.org.sg.
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Citibank Singapore Ltd Co.Reg. No. 200309485K
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