Home>Credit Cards>Upgrade to Citi DIVIDEND WORLD MasterCard Upgrade today and enjoy up to 5% cash back on every dollar and exclusive privileges to complement your lifestyle - all at no extra cost! Eligible card type: Citi DIVIDEND Platinum Master Card 2 easy ways to upgrade to a Citi DIVIDEND WORLD MasterCard Contact me if you would like our officers to contact you Download PDF Upgrade form below Citi Dividend Platinum MasterCard to Citi DIVIDEND WORLD Card For more information about Citi DIVIDEND WORLD MasterCard, please Click here or call our 24-hour CitiPhone Banking Hotline at 6225 5225 Click on to expand and on to minimise the details. Will my new Dividend WORLD card have the same number as my existing card? No. Your new Dividend WORLD card will have a different credit card number. Can I still use my existing card(s) after they have already been upgraded? For your convenience, your existing card(s) will continue to be active for 3 weeks following the issuance of your Dividend WORLD card(s). Please destroy your existing primary and supplementary cards upon receipt of new Dividend WORLD card(s). Will the Recurring /Citibank One Bill arrangements on my existing card be automatically transferred to my new Platinum Card? Any standing orders/ Citibank One Bill for recurring payments on your existing credit card(s) will have to be re-established by providing the respective billing organizations your new Dividend WORLD card number(s). To help facilitate this transfer, the welcome pack that comes with the Dividend WORLD card will have a Citibank One Bill form containing the major merchants with which you might have recurring payments. Kindly fill in and submit that form so we can transfer your recurring payment arrangements to your new card. Recurring/Citibank One Bill arrangements for the selected merchants will be automatically transferred to your new card. Please click here for the detailed list of merchants. Recurring billings for insurance policies that have been distributed by Citibank Singapore Limited will be automatically transferred to your new card. Please click here for the detailed list of policies Will the reward points on my existing card be transferred to my upgraded card? Yes. The period for which they are valid will also be as per the existing card. What happens to my Citi Alerts which I have enrolled for? When your card is upgraded, you will have to re-enroll for Citi Alerts with your new Platinum card number to continue with this service. You can re-enroll through the following ways: Call our 24-Hour CitiPhone Banking at 6225 5225 or Login to Citibank Online with your cardnumber and ATM/credit card PIN and select 'Citi Alerts' on the left menu for instant enrolment with your Platinum cardnumber. Will my supplementary cards be upgraded as well? Yes. Your supplementary cardholder(s) (if any) need to provide their consent in order for your card & your supplementary card(s) to be upgraded. If my supplementary cardholder(s) do not agree to the upgrade, can my card still be upgraded? No. For your card to be upgraded, consent must be jointly provided by yourself and your supplementary cardholder(s).