Download Citi Mobile App - Citibank Singapore

Banking made simple.

Download Citi Mobile^® App

Download Citi Mobile^® App, the companion app for your card to get the instant help that you need on-the-go.

Sometimes you just need an answer right away.

Check your cards or accounts balance anytime, anywhere

Need to check your cards or accounts balances? You can turn on Citi Mobile^® App Snapshot to view your balances with one tap.

Track your payments in Citi Mobile^® App

All your purchases, fund transfers, and payment details are instantly updated and can be retrieved anytime with the Citi Mobile^® App. You can verify the last 150 transaction records, to ensure a merchant has charged you correctly before even receiving the credit card statement.

View current and past statements instantly

Your Citi Card statements are available at your fingertips. Retrieve all statements securely and privately in the Citi Mobile^® App whenever you need to.

Protect your accounts right away.

Activate or de-activate your cards instantly

Not using your card? Use the Citi Mobile^® App to temporarily de-activate your card so that no one can use it.* You can re-activate the card just as easily when you do need it.

*While your card is in a de-activated state, it will not be able to be used for point-of-sale transactions. However, any recurring payment instructions that you may have established on your card will not be affected. To terminate your card and request for a replacement if your card is lost or stolen, please call our Citiphone hotline.

Automatically notifies you of your account movements

Expecting a payment to your account or credit card? Is your time deposit reaching maturity? Left with a remaining credit limit of 5% on your credit card? Citi Mobile^® App Push Notification will keep you informed of all these account movements, so that you can manage your accounts instantly, giving you peace of mind.

Access with your fingerprint

Too many passwords to remember? Access your account with your fingerprint, simply and securely.

Important information: Touch ID is only available on iPhone 5s and newer IOS devices supporting fingerprint login. Learn more here. Please do not activate Touch ID™ and Sensor for the Citi Mobile^® App if you have any other person's fingerprint saved on your device. Activating fingerprint sign in means that any fingerprint saved on your phone, now or in the future can access your Citi Mobile^® App. Your user ID will be stored in the app, you can turn this feature off any time via "Setting" feature. iPhone and Touch ID™ Sensor are trademarks of Apple Inc. registered in the U.S and other countries. Learn more here.

WHAT'S NEW

Say hello to the new Citi Mobile^® App experience.

Get ready for an app that's quicker, easier to use, and most importantly, all about you. We've started with Citi credit card services, designed to give you control over your credit card matters with just a few quick taps, whenever or wherever you are.

FIND OUT MORE

KEY FEATURES

Push Notification

You can now receive real-time notifications on your mobile phone. Enrol for push notifications on your
Citi Mobile^® App in 3 easy steps now.

I only have Citi Credit Card(s)

Select 'Settings', then 'Notifications'

Tap on 'Enable'

Tap on the slider to enable push notifications

You will now receive push notifications from your
Citi Mobile^® App

Receive push notifications when there are activities or updates on your Citi Credit Card/Ready Credit Card: transactions, payment due, payment received, 95% of Credit Line Reached and more.

For a full list of alerts you can receive via push notifications on your Citi Mobile^® App and other FAQs, click here.

I have other Banking product(s) and/or Citi Credit Card(s)

Receive push notifications when there are updates on your Citi accounts for: Account Credit, Credit Card/Ready Credit Payment Received, 95% of Credit Line Reached, Time Deposit Due for Maturity in 4 days and more.

For a full list of alerts you can receive via push notifications on your Citi Mobile^® App and other FAQs, click here.

Citi Mobile^® Token

SECURE
Protected by a 6-digit Unlock Code chosen by you, and is restricted to one mobile device of your choice.
INSTANT
Enter your unique Unlock Code
to instantly authenticate your transactions initiated in Citi Mobile^® App on your Citi Mobile^® Token enabled device.
No more waiting for an OTP via SMS, or worrying about misplacing your Online Security Device.
EASY
Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTP for online purchases.

3 convenient ways to use Citi Mobile^® Token

Citi Mobile^® App
Authenticate instantly with your unique Unlock Code for all transactions initiated in the Citi Mobile^® App on your Citi Mobile^® Token enabled device.

Citibank Online
Instantly generate a One-Time PIN (OTP) with your unique Unlock Code, to authenticate all transactions on Citibank Online.

When making payment for online purchases
Instantly generate a One-Time PIN (OTP) with your unique Unlock Code for online purchases.

Get Started

Enable Citi Mobile^® Token in 3 easy steps

Click on "Enable Citi Mobile^® Token" on the sign on page, and proceed to sign on
Authenticate yourself using a SMS OTP or an Online Security Device
Create your personal Unlock Code
You can now start using your Citi Mobile^® Token

For FAQs on Citi Mobile^® Token, please click here.

Touch ID

Too many passwords to remember? Access your account with your fingerprint, simply and securely.

Important information: Touch ID is only available on iPhone 5s and newer IOS devices supporting fingerprint login. Please do not activate Touch ID™ and Sensor for the Citi Mobile^® App if you have any other person's fingerprint saved on your device. Activating fingerprint sign in means that any fingerprint saved on your phone, now or in the future can access your Citi Mobile^® App. Your user ID will be stored in the app, you can turn this feature off any time via "Setting" feature. iPhone and Touch ID™ Sensor are trademarks of Apple Inc. registered in the U.S and other countries. Learn more here.

Other Key Features

Citi Mobile^® App Snapshot
View your account balances without having to sign on
Transaction Access
View up to 150 of your latest transactions at a touch
Travel Insurance
Purchase travel insurance on the go
Citi World Privileges
Discover the hottest perks near you, wherever you are in the world
Promotions
Get updated with the latest banking and credit card offers in Singapore
ATM PIN Reset
Reset your ATM Pin instantly
Stock Watch List
Customise and monitor your stock watch list
Market updates
Get regular market updates on mobile with Citibank Brokerage
International Funds Transfers
Conduct International Funds Transfers while on the move
FAST Transfer
Pay bills and transfer funds via FAST
Locate ATM/Branch
Locate Citibank ATM or Branch near you
FX Rates
Check FX rates on the go

GET STARTED

1. Download the Citi Mobile^® App

If you are reading this on your smartphone,

Click here to download the Citi Mobile^® App directly.

Alternatively, you can download the app via one of the following methods:

Search for "CitiBank SG" in the App Store or Google Play on your smartphone; or
SMS "CITIMOB" to 72484 to get the download link from us.

Login to Citi Mobile^® App with your existing Citibank Online User ID and Password.

Don't have login credentials? Create them directly on the Citi Mobile^® App.

2. Register for a User account using Citi Mobile^® App

Citi Mobile^® App Registration steps

Click on the button on the main Citi Mobile^® App screen
Select or based on your account type
Note: If you have both banking and credit card/ ready credit accounts, selecting either option will enable you to create one main account that contains all you consolidated account information.
Create a unique User ID and Password to enjoy the benefits and convenience of Citi Mobile^® App
Register with your Credit Card or ATM/ Debit Card account details
Review your User ID and enjoy banking on the move
Citibank Online Registration Steps
Refer to our step by step guide here.

3. Enable your Citi Mobile^® Token

You can enable Citi Mobile^® Token in 4 steps:

Sign on to Citi Mobile^® App.
Select "Enable" to continue.
Enter your OTP via SMS or Online Security Device for authentication.
Create your 6-digit Unlock Code.
You have successfully enabled the Citi Mobile^® Token.

GENERAL FAQs

Citi Mobile^® Token FAQ

Click on to expand and on to minimize the details.

What is Citi Mobile^® Token ?

Citi Mobile^® Token is a feature within the Citi Mobile^® App that authenticates transactions, as an alternative to other authentication methods such as Online Security Device, or One-Time PIN (OTP) via SMS. You may still use your Online Security Device or OTP via SMS to authenticate transactions. Please note that the Citi Mobile^® Token can only be enabled with the Citi Mobile^® App on one mobile device.

What are the benefits of Citi Mobile^® Token?

The benefits of Citi Mobile^® Token are:

SECURE
Protected by a 6-digit Unlock Code chosen by you, and is restricted to one mobile device of your choice.
INSTANT
Enter your unique Unlock Code to instantly authenticate your transactions initiated in
Citi Mobile^® App on your
Citi Mobile^® Token enabled device. No more waiting for an OTP via SMS, or worrying about misplacing your Online Security Device.
EASY
Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTP for online purchases.

How do I enable Citi Mobile^® Token?

You can enable Citi Mobile^® Token in 4 steps:

Sign on to Citi Mobile^® App.
Select "Enable" to continue.
Enter your OTP via SMS or Online Security Device for authentication.
Create your 6-digit Unlock Code.
You have successfully enabled the Citi Mobile^® Token.

When can I use the Citi Mobile^® Token?

Citi Mobile^® Token can be used in the following scenarios:

Citi Mobile^® App
Authenticate instantly with your unique Unlock Code for all transactions initiated in the Citi Mobile^® App on your Citi Mobile^® Token enabled device.
Citibank Online
Instantly generate an OTP or Transaction Authorization Code (TAC) with your unique Unlock Code, to authenticate all transactions on Citibank Online.
When making payment for online purchases
Instantly generate a One-Time PIN (OTP) with your unique Unlock Code for online purchases.

Why do I need to create a 6-digit Unlock Code in order to use Citi Mobile^® Token?

The unique Unlock Code ensures that only you have access to Citi Mobile^® Token on your device and can generate a One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC). Please remember your Unlock code and do not share it with anyone.

Can I still use my Online Security Device or get One-Time PIN (OTP) via SMS after enabling Citi Mobile^® Token?

Yes, you can still use your Online Security Device or get OTP via SMS. However, with the Citi Mobile^® Token, if you are making transactions in the Citi Mobile^® App on your Citi Mobile^® Token enabled device, authentication is instant when you enter your unique Unlock Code. There's no need to wait for OTP via SMS, or worry about misplacing your Online Security Device.

Why am I not able to see the option to use Online Security Device or an option to generate One-Time PIN (OTP) via SMS to authenticate my transaction in Citi Mobile^® App?

Once you have registered for the Citi Mobile^® Token, it becomes your primary mode of authentication for all transactions made through the Citi Mobile^® App. The option to use Online Security Device or OTP via SMS will be made available only if your authentication via the Citi Mobile^® Token is unsuccessful.

How do I use Citi Mobile^® Token when performing transactions in the Citi Mobile^® App on my Citi Mobile^® Token enabled device?

Select your intended transaction on Citi Mobile^® App.
Enter your 6-digit Unlock Code when prompted.
Once the authentication is successful, your selected transaction will be automatically completed.

How do I use Citi Mobile^® Token to generate a One-Time PIN (OTP) for banking transactions done on Citibank Online or online purchases that requires payment authorisation?

Generate OTP with the following steps:

Select "Generate One-Time PIN (OTP)" at the login screen.
Enter your 6-digit Unlock Code.
Enter the OTP generated by Citi Mobile^® Token where requested to complete your transaction

I have enabled the Citi Mobile^® Token on my mobile device. Am I able to use my Citi Mobile^® Token to perform a transaction on another mobile device?

Yes, you would be able to do so with the following steps:

Launch the Citi Mobile^® App on your other mobile device. An OTP screen will be displayed when you are attempting to perform a transaction and/or activity that requires an OTP.
Launch the Citi Mobile^® App on your other mobile device. An OTP screen will be displayed when you are attempting to perform a transaction and/or activity that requires an OTP.
On your Citi Mobile^® Token enabled device, click on the "Generate One-Time PIN (OTP)" button on the login screen of the Citi Mobile^® App.
Enter your 6-digit Unlock Code.
An OTP will be generated by the Citi Mobile^® Token; enter this OTP on the OTP screen of your other mobile device where your transaction and/or activity is performed.
Your transaction and/or activity will be completed upon the successful authentication of the OTP.

How do I use the Citi Mobile^® Token to add a Payee in the Citi Mobile^® App on my Citi Mobile^® Token enabled device?

Choose the payee you want to add and enter the necessary payee details.
Enter 6-digit Unlock Code.
The Citi Mobile^® Token will automatically perform the Transaction Signing.
Once authentication is successful your payee will be added.

How do I use Citi Mobile^® Token to generate Transaction Authorisation Code (TAC) for Transaction Signing done via Citibank Online?

For added security, a TAC is required for selected transactions such as:

Add Payee for payment and transferring funds
High Value Transfer & Payment
Telegraphic Transfer
Change of E-mail Address and mobile phone number
Sending a secured message

When Transaction Signing is required, please follow the instructions shown on the Citibank Online screen below:

Select "Generate One-Time PIN (OTP)" on the login screen.
Enter your 6-digit Unlock code.
Enter the 10-digit Challenge Code from the Citibank Online Transaction Signing screen into the bar as shown below and select "Proceed".
The TAC will be generated.
Enter the TAC where required (as shown below). Then select "Continue" to complete your transaction.

I have enabled the Citi Mobile^® Token on my mobile device. Am I able to use my Citi Mobile^® Token to generate a Transaction Authorization Code (TAC) for Transaction Signing, on another mobile device?

Yes, you would be able to do so with the following steps:

Launch the Citi Mobile^® App on your other mobile device. A Transaction Signing screen will be displayed when you are attempting to perform a transaction and/or activity that requires a TAC. Click on "Authenticate using Citi Mobile^® Token". A 10-digit Challenge Code will be displayed on the screen.

On your Citi Mobile^® Token enabled device, click on the "Generate One-Time PIN (OTP)" button which many be found on the login screen of the Citi Mobile^® App.
Enter your 6-digit Unlock code.
Enter the 10-digit Challenge Code displayed in your other mobile device into the input field located in the lower half of the screen. Click on "Proceed" button.
The TAC will be generated.
Enter this TAC to the TAC screen of the other mobile device where your transaction and/or activity is being performed.

Can I use Citi Mobile^® Token without Citi Mobile^® App installed?

No, you will not be able to use Citi Mobile^® Token without installing the Citi Mobile^® App.

Click here to download the Citi Mobile^® App.

I lost my mobile phone. How do I disable Citi Mobile^® Token?

If you have lost your mobile phone, there are 3 ways to disable your Citi Mobile^® Token:

Login to your Citibank Online account on your browser and follow these steps:
>Services > My Profile > Deactivate Citi Mobile^® Token
By enabling Citi Mobile^® Token on another mobile device,. Citi Mobile^® Token will automatically be deactivated on the previous mobile device.
Call CitiPhone at +65 6225 5225 to deactivate your Citi Mobile^® Token.

I have a new mobile device. How do I enable Citi Mobile^® Token in my new device?

Simply enable the Citi Mobile^® Token on your new mobile device, the Citi Mobile^® Token will be automatically deactivated on the previous device.

Click here to learn how to enable Citi Mobile^® Token.

Can I use the Citi Mobile^® Token in my old mobile device after I've enabled Citi Mobile^® Token in my new mobile device?

No, you will not be able to generate One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC) on the old device to authenticate your transactions. For security reasons, you can register for Citi Mobile^® Token in one device only. If you have enabled the Citi Mobile^® Token on a new device, the Citi Mobile^® Token in the previous device will be automatically deactivated.

Why is my One-Time PIN (OTP) authentication unsuccessful?

Your OTP authentication may be unsuccessful because you have entered an incorrect Unlock Code. Please try again and note that entering an incorrect Unlock Code more than three times in a row will lock you out of Citibank Online and the Citi Mobile^® App. Should you need assistance, please call our CitiPhone at +65 6225 5225.

If you have forgotten your Unlock Code, you can reset your Unlock Code. Click here for instructions on how to reset your Unlock Code.

Alternatively, you can try to refresh your Citi Mobile^® Token from Citi Mobile^® App.

Select "Settings" from the menu.
Select "Manage Citi Mobile^® Token".
Click on Sync to refresh your Citi Mobile^® Token.

I have entered the 6-digit unlock code incorrectly 3 times (or more) and I am not able to proceed further. What

Please call your Relationship Manager or our CitiPhone hotline at +65 6225 5225 for assistance.

I forgot my 6-digit Unlock Code, what do I do?

You can reset your Unlock Code by signing on to Citi Mobile^® App and follow the steps below:

Select "Settings" from the menu.
Select "Manage Citi Mobile^® Token".
Select "Update your Unlock Code".
Enter OTP via Online Security Device or OTP via SMS.
Enter new 6-digit Unlock Code twice and select "Confirm".
Done

Touch ID™ FAQs

Click on to expand and on to minimize the details.

What is Touch ID?

Touch ID is a feature that enables login authentication based on fingerprints stored on your Apple iphone device; which is an alternative login mechanism to Citi's User ID and Password.

Which phone models are eligbible for Touch ID activation?

This feature is available on Apple Mobile Phone Models 5S and newer. Android devices are not supported currently.

How secure is Touch ID?

Your fingerprint information is stored on your Apple device's Secure Element. Once you enable Touch ID as a login method for your Citi Mobile^® App, an encrypted token is created and stored in Citi Mobile^® App and our Citi system. No login information is stored on the Citi Mobile^® App

How to enable Touch ID for Citi Mobile^® App?

If you have enabled Touch ID on your iphone

Citi Mobile^® App will automatically prompt you to enable Touch ID with a pop-up

Sign in to your account using your registered User ID and password.
Click 'Yes' to accept the pop up prompting your enrollment for Touch ID.
Tick in the box to 'Allow my User ID to be stored' and select 'Enable' to activate Touch ID.
To verify your identity, you will need to enter the OTP triggered to your registered mobile as an SMS.
Touch ID has been successfully 'Activated'. Push the 'continue' to proceed.

If you have not enabled Touch ID on your iphone

How to disable Touch ID for Citi Mobile^® App?

1. Click on the menu button on the main page
2. From the left hand navigation panel, select 'Settings'
3. Click on'Enable/ Disable Touch ID™ censor
4. Select the 'Disable' button and reactivate login by keying in your UserID and password

How long is my Touch ID Sensor enrollment for Citi Mobile^® App valid?

Enrollment of Touch ID Sensor for Citi Mobile^® App is valid for 45 days. If you have not logged into the Citi Mobile^® App by manually entering the password, Touch ID Sensor will be disabled for Citi Mobile^® App. This will not impact any other Touch ID Enrollment you have on your device.

I have 5 fingerprints stored in my phone. Do all have them have access to my Citibank account?

Touch ID recognizes all fingerprints registered in your device. For security reasons, we recommend that you do not register third party finger prints in your device. This is to protect not just your Citibank account but the rest of your personal details in your phone.

Will Touch ID sensor work when I am overseas?

No, Touch ID sensor will not work if the service provider has changed in the overseas country.

Will Touch ID Sensor for Citi Mobile^® App be disabled once I change my mobile number?

Changing the mobile number will not disable Touch ID sensor as long as SIM card and the service provider remains the same.

Why was my Touch ID Turned off?

There are a few reasons why your Touch ID may have been turned off:

You have changed your service provider
You have recently changed your User ID or Password
You have not logged into your Citi Mobile^® App by entering your password for the past 45 days
You might have changed your SIM card
Your online account is locked because you have exceeded the maximum number of password tries
You have entered the wrong OTP when signed on for 3 times
You have enabled Touch ID sensor for your account on a different device
Your Citibank User ID is deleted in our system

Push Notification

What is Push Notification?

Push Notification is a new delivery method of alerts. Today you receive alerts via SMS or Email now you can receive alerts via Push Notification.

How can I register for Push Notification?

Logon to Citi Mobile^® App using your User ID and Password. Customer cannot enroll for push notification via Citibank Online.
Click the Menu button on the Top-Left

Click 'Settings'

Click 'Enable / Disable Push Notifications'

Click the toggle corresponding to 'Enroll Push Notification'

If I am enrolling for push Notification for the first time, will I be still receiving SMS alerts?

No, enrolling for Push Notification will automatically replace certain SMS alerts that you may be currently receiving. The following is the list of SMS alerts that will be stopped sending to you once you are enrolled for Push Notification.

Account Credit via GIRO/Interbank Transfer Alert (when there is a money payment, which was made via GIRO/Interbank Transfer to you by someone, has been credited to your account)
95% Credit Limit Reached Alert (when you have spent 95% of your credit limit with your credit card)
Credit Card/Ready Credit Payment Received Alert (when your Credit Card/Ready Credit Payment is received by the bank)
Time Deposit Maturity Alert (4 business days prior to your Time Deposit dues)

In order to enable above alerts to be also received via SMS, please change your alert settings via logging into Citibank Online

I have de-enrolled for Push notification and now I want to enroll back, will my SMS Enrollment be deactivated again?

No, your enrollment status for SMS alerts will not be affected.

Your SMS alert delivery via SMS will be automatically switched off if you are enrolling for Push Notification for the first time. After that, any changes made to your Push Notification enrollment will not affect your settings for receiving SMS alerts.

How will my Email Notification be impacted by enrolling for Push Notification?

It will not impact your Email Notification. You will continue to receive your email notifications.

How do I de-enroll from Push notifications completely?

You can de-enroll from push notification by logging into the Citi Mobile^® App -> Settings -> Enable/Disable Push Notifications -> Turn off 'Notifications'.

Push Notification cannot be de-enrolled from Citibank Online. You can only view the status of your current enrollment in Push Notification (including all types of alerts are currently sending to you via Push Notification).

I don't want to receive all types of alerts via push notification. Can I receive some alerts via Push Notification and some alerts via SMS?

Yes, you can receive some alerts via Push Notification. If you are already enrolled for Push Notification, you can manage your Push Notification & switch on your SMS alerts for certain type of alerts by following below steps:

Login to Citi Mobile^® App -> Settings -> Enable / Disable Push Notifications -> Manage Notifications -> Switch on/off the specific alerts for Push Notifications
Login to Citibank Online -> Services -> Citi Alerts -> Manage Citi Alerts -> Switch on the specific alerts for SMS

I want to receive my alerts via both SMS and Push Notifications, what should I do?

If you have already enrolled for Push Notification, you can also enroll for SMS alerts simultaneously.

To Enroll for SMS alerts, you need to login to Citibank online -> Services -> Citi Alerts -> Modify Alerts -> Edit.

I have registered for Push Notification but still some of the alerts are coming via SMS

It takes one working day for the enrollment to be activated

If I change my alert threshold limit in Citibank Online, will it change the threshold limit for SMS and Email notification for the same alert

Changing the threshold limit in Citi Mobile^® App will change the limit across all types of alert delivery including SMS and Email.

For example, if your current 'online transaction' threshold limit is $50 and you are changing the limit to $200, going forward all alerts will be received for transactions that are greater than $200.

I want to de-enroll from Push notification for a few alerts from Citi Mobile^® App, will SMS Notification be enrolled automatically?

De-Enrolling for Push Notification will enable your enrollment for SMS alerts automatically. Customers will have to manually enroll for SMS alerts by following below steps.

Log into Citibank Online -> Services -> Citi Alerts -> Modify Alerts -> Edit.

I intend to sell my phone. How do I de-enroll from Push Notification before I sell it?

You can de-enroll from push notification by logging into the Citi Mobile^® App -> Setting -> Maintain Push Notification -> Turn off 'Enable Push Alerts'.

I lost my phone. How can I de-enroll from Push Notification after I lost it?

There are 2 ways to de-enroll from Push Notification if you have lost your phone

Register for push notification in another phone
Call CitiPhone Hotline (65) 6225 5225 to de-enroll for push notification

I own a second-hand phone and I am not able to enroll for Push Notification

This is because the previous owner of the phone is also a Citibank customer and he/she has enrolled for Push Notification on this mobile phone but did not de-enroll from Push Notification before he/she handover the phone.

A device can have only one enrollment at the same time. Once a customer has enrolled for Push Notification, no other customer can enroll for Push Notification on the same device. You need to delete the existing Citi Mobile^® App from this device and reinstall it again. This will enable you to enroll for Push Notification successfully.

Where will I see the alerts that has been sent to my mobile phone via Push Notification

'Notification Centre', which is an in-app repository in Citi Mobile^® App, stores all your Push Notifications that were received on your mobile phone.

'Notification Centre' can be found in the menu of Citi Mobile^® App.

How long will the alerts be stored in the app and how can I delete these messages

If you are an iPhone (IOS) user & you have not logged into your Citi Mobile^® App for the past 30 days, any Push Notifications that been received during this period will not be stored.

If you are using an Android Phone, any push notification message that sends to your phone will be stored within the Citi Mobile^® App indefinitely.

You will not be able to delete any notification from your Citi Mobile^® App. But if you uninstall the app, all your notifications will be removed. If you re-install the Citi Mobile^® App subsequently, then features such as Push Notification, Touch ID and Snapshot will need to be enrolled again.

I am an iPhone user and why do I need to login to Citi Mobile^® App to see my alerts

If you are an iPhone user, you are required to login into your Citi Mobile^® App with your User ID and Password to view your Push Notifications. This feature provides extra security to ensure that only the actual user is allowed to see the content of the Push Notifications sent to you.

I am an iPhone user but and I am not able to see some of my Push Notifications that I received 30 days ago.

For iPhone users, if notifications are received when the app is not running in the background, they will not be stored in the Notification Centre. Therefore, we suggest customers to log in to the Citi Mobile^® App and check their Push Notifications on a frequent basis.

All iPhone users who have enrolled for push notification are suggested to login to Citi Mobile^® App every 30 days. If notifications are received when the app is not running in the background, they will not be stored in the Notification Centre. In that case, customers are required to log in to the Citi Mobile^® App and check their Push Notifications on a regular basis.

Apart from SMS & Push Notifications, can I receive banking alerts via Email?

Yes, you can. You can enroll to receiving banking alerts via Email by following the below steps:

Log into Citibank Online -> Services -> Citi Alerts -> Modify Alerts -> Edit -> Choose the alert that you would like to be received via emails.

I have changed mobile phone and I want to see all my old Push Notifications on my new phone

Push Notification cannot be moved from one phone to another. Push Notifications will only be retained in your old phone for 30 days after you received it.

I am an Android user and do I need to login to Citi Mobile^® App to view my Push Notifications received?

No, you don't have to. For Android users, Push Notifications can be viewed in Notification Centre without logging into Citi Mobile^® App.

Why did I not receiving push notifications when I was in China?

Because Google Play is banned in China, therefore Android phone will not be able to receive Push Notifications in Mainland China.

iPhone (IOS) users would be able to receive Push Notifications in China.

Why did I stop receiving Push Notification?

If you suddenly stopped receiving Push Notifications, please check the below:

Your mobile phone is connected to WiFi or mobile data networks
Your Citi Mobile^® App is not deleted
Your Citi Mobile^® App is upgraded with the latest version
Your Push Notification is enabled for Citi Mobile^® App
You have not download Citi Mobile^® App and enrolled for Push Notification on any other phones

Citi Mobile^® App SNAPSHOT FAQs

What is Snapshot?

When you enroll in Citi Mobile^® App Snapshot, you can view the balances for your Checking, Savings, Ready Credit and Credit Cards accounts without entering your User ID and Password every time. You need only refresh and enter your password from time to time, every 45 days. For added protection, we recommend you secure your mobile device with a password.

How do I enable Snapshot?

It's simple. Login, go to the app 'Settings' and enable Citi Mobile Snapshot

Can I choose what accounts I can view in Snapshot?

At the moment, you will not be able to customize accounts to view.

Can I have Snapshot in Citibank Online or my mobile browser?

No, Snapshot function is not available on Citibank Online and mobile browser.

How can I disable Snapshot if I lose my phone?

For Android Users: Once you call your service provider to disable the SIM Card, Snapshot will be automatically disabled.
For Android and IPhone Users:

Changing your Citibank Online User ID and Password will disable Snapshot.
Enrolling in a new device will disable Snapshot in your lost mobile phone.

We value our customers privacy and security, so we will automatically disable your Snapshot after 45 days if you have not logged into your Citi Mobile^® App.

Can I use Snapshot in my Tablet ?

Yes, you can use Snapshot in your tablet as long your tablet has a service provider and SIM Card associated with it.

Why was my Snapshot turned off?

There are a few reasons why Snapshot may have been turned off:

A change in your service provider
You have recently changed your User ID or Password
Someone else has used your Snapshot enabled device to log in to their account
You have not logged into your Citi Mobile^® App for the past 45 days
You changed your SIM card
Your Online account is locked because you exceeded the number of password entry attempts
You entered the wrong OTP 6 times when signed on.

Will Snapshot work when I am overseas?

No, Snapshot if the service provider changes when you are overseas.

How will Snapshot work for dual SIM phones?

Snapshot will be linked with your Primary SIM card. As long as Primary SIM card is available in the phone then Snapshot will work. Please note Snapshot will be disabled if the service provider has changed.

Will Snapshot be disabled once I change my mobile number?

Changing your mobile number will not disable Snapshot as long as the SIM card and service provider remains the same.

Will Snapshot be disabled if I change my SIM card ?

For Android devices, Snapshot will be disabled when your SIM card is changed.

For iPhone, changing the SIM card will not disable Snapshot.

Will Snapshot be disabled if I change my service provider?

Yes, Snapshot will be disabled if you change your service provider; even if the phone number remains the same.

Which of type of accounts will be displayed In Snapshot?

You can view the balances of the following accounts in Snapshot:

Checking accounts
Savings accounts
Ready Credit accounts
Credit Card accounts

To view the rest if your account balances, just log in to your Citi Mobile^® App with your User ID and Password.

How do I turn off Snapshot?

You can turn off Snapshot by signing on to your mobile app and disabling it using the 'Settings' option

What is the eligibility to enroll for Snapshot ?

You will need to own the following accounts to use Snapshot:

Checking
Savings
Ready Credit
Credit Cards

In addition, you will need to have a:

Valid mobile phone number registered with Citi
Citibank Online account
Valid SIM card and network service provider

Why do I need to remember my User ID if I want to register my Snapshot?

To enable Snapshot, the User ID needs to be rememebered by the device as it is one of the authentication parameters for using Snapshot

General FAQs

What are the new functions available?

Citi Mobile^® App Snapshot
View 150 latest transactions for all your accounts.
Ease of searching for specific transactions based on dates, amount or transaction type (transactions made in last 3 months)
Reset ATM PIN
Add stocks to your Watchlist
Faster access to functions via the Quick Task Menu

Can I change the links in the quick task menu?

You cannot customize your quick task menu as it is predetermined.

How do I view the daily currency update?

For Android users, the daily currency update will be downloaded onto your mobile phone as a separate document in pdf format .

For IPhone users, the document will be displayed in your browser.

What is ATM PIN reset?

You can now change your ATM, Debit and/or Credit card PIN on the go using your Citi Mobile^® App

What is different about the Payments and Transfers (PNT) function?

Going forward customers are required to choose the source of fund (SOF) account first and then based on the selected SOF, the destination account will be displayed.

What has been changed on the main dashboard search function?

Here are the new capabilities introduced:

Search transaction using Date (Up to 150 transactions performed in the last 3 months)
Search transactions using Amount
Search transaction using Transaction type

How many transaction can I see at once?

You will be able to see 150 transactions for each account

How many User names can be stored in a single mobile phone?

For your convenience, our app can remember up to 5 user names for your ease of logging in.

Can I delete my remembered User name?

Yes you can delete your remembered User ID by following the steps below:

From the main log in page, click on the right of the remembered User ID field
Click on <Edit> button
Then click on the red trash icon button and select <Yes> to forget your User ID

Download Citi Mobile^® App, your card companion app:

SMS CITIMOB to 72484

Don't have online access to login to Citi Mobile or Citibank online banking yet?

Activate your online access with your credit card number and get the instant help that you need whilst on-the-go. For Debit card, you will also need the ATM PIN ready. Unlock an extension pack of benefits for your Citi accounts online and on Citi Mobile^® App.

ACTIVATE ONLINE ACCESS

Terms and ConditionsTerms and Conditions

Citi Mobile^® App Terms and Conditions

For payments and transfers via Citi Mobile, the payee will first have to be added on Citibank Online and activated with an Online Authorisation Code (OAC). All payments and transfers are subject to the Citibank Online User Agreement. Some or all of the services (including payments and transfers) that may be accessed through Citi Mobile or Citibank Online may not be available during our scheduled maintenance times. In the event of such unavailability, you may call our 24-Hour CitiPhone Banking at 6225 5225 or visit a Citibank branch to conduct your banking transactions. Citibank exercises no control and assumes no responsibility for any delay, misconnection, variation in response times and connectivity of any Internet Service Provider (whether local or overseas) through which access to Citi Mobile and/or Citibank Online is effected. Citibank full disclaimers, terms and conditions apply to individual products and banking services.

CITI MOBILE

Download Citi Mobile® App, the companion app for your card to get the instant help that you need on-the-go.