e-Statement(s) & e-Advice(s)

Access electronic Statement(s) and Advice(s) securely anytime, anywhere.

A simple and easy way to grow your money

Added Security

Login digitally to view your e-Statement(s) and e-Advice(s).

Accessibility

View e-Statement(s) and e-Advice(s) on the go. You may retrieve up to 7 years of e-Statement(s) and/or up to 2 years of your e-Advice(s) for your active accounts digitally.

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How to view e-Statement(s) and e-Advice(s)

Citi Mobile® App

Citibank Online

e-Statement(s) sent via Email

Simply enter the same ePassword created during the initial enrolment. You may change your ePassword via Citibank Online.

FAQs

Statements accessed via these platforms are protected by two-factor authentication.

For statements sent via physical mail, there may be the risk of your confidential information being viewed by others who open your physical mail without permission.

Upon successful enrollment, your next statement will be an e-Statement; and you will be activated for e-Advice(s) within 24 hours. You will receive an email to inform you that your e-Statement or e-Advice is ready for viewing.

You will receive an email notification for each of your accounts whenever your e-Statement(s) are ready for viewing if you are enrolled for email notification.

Yes, you will be able to view up to 7 years of your previous e-Statement(s) and up to 2 years of your previous e-Advice(s) of your active account(s) digitally regardless of your enrolment status.

You can save or print a copy of your e-Statement and/or e-Advice by clicking on the 'save' icon or 'print' icon on the top navigation bar of the PDF reader.

Any change in password will only affect statements received after such change. Should you wish to view past statement(s), you will be required to use the password that was active at the time of receipt of such statement(s).

Important Notes

Deposit Insurance Scheme - Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$100,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.

The information provided on this website does not constitute the marketing or offering of any products or services to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey, Jersey, Monaco, San Marino, The Vatican, The Isle of Man, the UK, Brazil, New Zealand, Jamaica, Ecuador or Sri Lanka. The content on this website is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals.

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