It is fast, easy and convenient to transfer money or pay your bills via Citibank Online.
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Online Payments And Transfers
Everything you need to know
- For Singapore Clients
- For International Personal Bank Clients
- Local Transfers
- Overseas Transfers
- Bank Code
- Fees & Limits
- FAQs
- PayNow/FAST
- Other Local Transfers
- Bill Payments
- Direct Crediting Service (DCS) & Electronic Payment of Shares (EPS)
What is PayNow?
Forget about bank account numbers! With PayNow, you can send and receive money almost instantly using the recipient’s mobile number, NRIC/FIN, UEN or Virtual Payment Address.
To enjoy this convenience, link your mobile number or NRIC/FIN to your Citi account via Citibank Online or Citi Mobile App now.
How to receive money via PayNow:
- Citi Mobile® App
- Citibank Online
Login, access 'PayNow' from the 'Payments & Transfers' tab, and select
'Link to receive'.
Choose either your mobile number or NRIC/FIN to be linked to your preferred Citi account or Citi Credit Card.
Select your preferred account, enter your account nickname, which will be
displayed to sender, and confirm details.
Key in the SMS OTP and you are all set to receive funds via PayNow.
How to send money via PayNow:
- Citi Mobile® App
- Citibank Online
Login, access 'PayNow' from the 'Payments & Transfers' tab, and select 'Transfer via PayNow'.
Enter the mobile number, NRIC/FIN or Virtual Payment Address of recipient, select the account
to pay from and enter the transaction amount.
Verify and confirm the transaction details.
Your PayNow transaction is now completed.
Outbound Funds Transfers
All it takes is a few clicks to initiate a FAST funds transfer to or from any of your personal Citibank Checking and Savings accounts to pay or transfer funds to anyone.
Transfer via
Citi Mobile® App
STEP 1
Login to Citi Mobile® App
STEP 2
Select "Payment & Transfer" > "Local & Internal Transfer"
STEP 3
Select a saved payee in the list to make the transfer OR click on "New Payee"
STEP 4
FAST option will automatically be shown under "Review & Confirm" if FAST transfer is available for the receiving bank/institution
STEP 5
Click on "Pay" after verifying payee details under "Review & Confirm"
Transfer via
Citibank Website
STEP 1
Login to Citibank Online
STEP 2
Select "Payment & Transfer"
STEP 3
Select an Electronic transfer payee under "To Account:" dropdown list to make the transfer OR click on "Add Payee"
STEP 4
Select "Transfer via FAST (Instant)" option before making the transfer
Inbound Funds Transfers
Pull funds from your other bank accounts into your Citibank Savings/Checking account via Citibank Online without the hassle of login to other bank's websites to initiate a fund transfer.
Transfer via
Citi Mobile® App
STEP 1
Login to Citi Mobile® App
STEP 2
Select "Payment & Transfer" > "Local & Internal Transfer"
STEP 3
Select your Citibank Savings/Checking account as the destination account
STEP 4
Select your external bank account (drawee) as the sending account*
STEP 5
FAST option will automatically be shown under "Review & Confirm"
Transfer via
Citibank Website
STEP 1
Login to Citibank Online
STEP 2
Select "Payment & Transfer"
STEP 3
Select your Citibank Savings/Checking account as the destination account
STEP 4
Select your external bank account (drawee) as the sending account*
STEP 5
Select "Transfer via FAST (Instant)" option before making the transfer
*This is only applicable if you have set up a drawee account previously. Please note that there is currently no option to set up a new drawee account.
1. Add Payee
- Before you can perform a Payment and Transfer for the first time, you will need to add a Payee.
- Select 'Payments and Transfers' on your top navigation.
- Find the ‘Add Payee’ option in the Manage Payee list.
- Key in the One-Time PIN1 (OTP) from your Online Security Device(OSD) or via SMS.
- Select a Payee Type and enter the relevant details.
- Authorize your transaction and follow the on-screen instructions to proceed.
- For adding Billing Organisation payees, you can opt to use an Online Authorization Code (OAC) to authorize the payee setup. OAC can be obtained via SMS, your OSD or through self-service phone banking with your Telephone PIN.
2. Fund Transfer using MEPS/FAST
FAST (Fast And Secure Transfers) is a mode of domestic funds transfer service that allows customers to pay anyone in Singapore, almost instantly. Start using this service by selecting the "Transfer via FAST" option when making a transfer to existing GIRO/MEPS/FAST payees on Citibank Online.
MEPS refers to a mode of transfer through the Monetary Authority of Singapore Electronic Payment System that allows you to transfer funds from your Citibank account to other bank accounts within Singapore on the same day, simply at a nominal charge of S$5.
3. GIRO and Standing Instruction
GIRO is an electronic bill payment option which allows you to transfer funds and will take about 2 to 3 working days to be effected. This mode of transfer can be used for scheduled payments to Individuals or Organisations in Singapore with no charges involved.
You will be able to set up a GIRO or Standing Instruction through your Citi Mobile App or Citibank Online.
4. Perform Bill Payments
Paying bills can be hassle-free. You can pay your utilities bills, telecommunication bills, taxes and membership fees easily via Citibank Online or Citi Mobile. With Citi PayAll, you can also use your Citibank Credit Card to pay selected billing organisations, rent, tax and many more on Citi Mobile.
5. Set up Citibank SMS Pay
Citibank SMS Pay is a secure & convenient way to pay your bills anytime, anywhere with just an SMS. Beat the queue and pay your Citibank Credit Card / Ready Credit bills using your non-Citibank account simply by sending an SMS. Find out more here.
There are several ways to pay your Citi Credit Card and Citi Ready Credit bills. The most convenient method would be via Citi Mobile® App.
Pay using Citibank Account
All it takes is a few clicks to initiate a FAST funds transfer to or from any of your personal Citibank Checking and Savings accounts to pay or transfer funds to anyone.
Via Citi Mobile® App
STEP 1
Login to Citi Mobile® App
STEP 2
Click on the Citi Credit Card/Citi Ready Credit Card which you want to pay to under your Account Dashboard
STEP 3
- (i) For Citi Credit Card, click on “Pay Card” > Select or Enter your preferred amount
- (ii) For Citi Ready Credit Card, click on “Make Payment” > "Cards, Bills & Loans" > “Loans” tab > Enter your preferred amount
STEP 4
Select your preferred Citibank account under ‘From account’ to make payment to your Citi Credit Card/Citi Ready Credit Card
Via Citibank Website
STEP 1
Login to Citibank Online
STEP 2
Go to the Citi Credit Card/Citi Ready Credit Card which you want to pay to under your Account Dashboard and click on “MAKE A PAYMENT”
STEP 3
Under “MAKE A PAYMENT & TRANSFER ”, select your preferred Citibank account under ‘From account’ to make payment to your Citi Credit Card/Citi Ready Credit Card
STEP 4
Select or enter your preferred amount for the payment
From Other Banks' Online Banking Platform (Pay via FAST transfer)
STEP 1
Login to your other bank/organisation online banking platform.
STEP 2
Click on their “Local / Fund Transfer” option and FAST transfer option if applicable
STEP 3
Under the payee details, select “Citibank Singapore Ltd” as the recipient and enter the following as Account Number
- (i) 16-digit Credit Card number; or
- (ii) 10-digit Ready Credit account number (starting with '1')
STEP 4
Authorise the setup if required and make the transfer
Note: Steps may differ from bank/organisation to bank/organisation. Please seek assistance from the other bank/organisation if you encounter any difficulties with adding/setting up a payee.
Direct Crediting Service(DCS)
Why Direct Crediting Service?
Enjoy the convenience of having your dividend payments or other cash distributions from your securities holdings automatically credited into your Citibank account.
- Benefits
- How to apply
- FAQs
What is PayNow?
Hassle-free way of receiving your Dividend Payments and Other Cash Distributions
No more waiting for your dividend cheques by mail, depositing them at the branch and worrying about lost, misplaced or expired cheques.
Faster Access to Dividends Payments
Access your dividend payments and other cash distributions immediately on the payment date. There is no time lag and you start to earn interest from the payment date once the funds are credited into your Citibank account.
No Fees Charged for Dividend Receipts
Direct Crediting Service is free. There are no charges levied for receipt of dividends or other cash proceeds.
How to Apply for Direct Crediting Service
You can apply for DCS by completing the application form and mail it in to CDP at:
4 Shenton Way
#02-01 SGX Centre 2
Singapore 068807
Note: If you already have an existing direct crediting arrangement with another bank, you can complete the same form and have your designated account changed to your Citibank account.
Direct Crediting Service (DCS) is a free service offered jointly by Citibank and SGX to let CDP Account holders enjoy the convenience of having their Singapore-dollar dividend payments or other cash distributions from their securities holdings credited directly into their designated Citibank account.
You'll enjoy greater convenience as you do not need to wait for your dividend cheques to arrive by mail, and subsequently deposit them into your Citibank account. Your dividends will start earning interest from the date of payment.
Please complete this form and mail it in to CDP at:
4 Shenton Way
#02-01 SGX Centre 2
Singapore 068807
Alternatively, you can obtain the same application form from your stockbroking company or CDP.
Once your application has been approved, CDP will notify you via mail. Your bank account number will also be reflected in your CDP monthly and year-end statements.
You will receive a Monthly Summary of Payments with details of the dividends paid. This Monthly Summary of Payments will be sent to you whenever there are payments made to you for the month. There will also be a transaction code "CDP" on your bank statement to indicate the amount credited into your bank account.
If CDP is unable to credit the dividend payment into your designated Citibank account, you will receive a cheque from CDP instead. A DCS application form will be enclosed for you to furnish CDP with the updated details concerning your bank account.
You can submit a new form to CDP, or write to CDP providing your particulars:
- Name
- Address
- Securities account number
- Identification / passport number (the records with CDP and your bank should correspond)
- Contact number
- New designated bank name & account number
- Signature (to match that in our record)
You will receive a notification from CDP once the change has been effected.
No, DCS is a free service.
You can write to CDP on your request.
CDP is an acronym for Central Depository Account which is managed by Singapore Stock Exchange (SGX). CDP is basically a holding account for all securities you have purchased via the open market. All your investments both equities and fixed income instruments will be deposited in your CDP account.
To know if you already have a CDP account registered in your name you can contact the Singapore Stock Exchange (SGX) at 6535 7511. However, if you already know your CDP account number you can register for CDP Internet services to access your CDP securities portfolio or download e-statements and manage all your securities-related activities.
You may receive your cash distributions from CDP directly to your designated bank account with Direct Crediting Service (DCS). However, if you have not yet applied for DCS, your cash distributions will still be displayed in the Cash Transaction section of your CDP’s monthly account statement. Once you apply for a DCS, the cash distributions will be credited to the account automatically.
Electronic Payment of Shares (EPS)
Enjoy a convenient way of paying for your share purchases and receiving payment from the sale of your shares.
You can now pay for your share transactions via Citibank Online.
- Benefits
- How to apply
- FAQs
Payment of Shares and Receipt of Proceeds Made Easy
Enjoy greater convenience, as there is no need to bank-in the cheques received from the sale of shares. Payments via Citibank Online can be executed anytime from the comfort of your home.
Retain full control on what to pay to the participating stockbrokers.
Faster Access to Share Sales Proceeds
Sales proceeds are immediately available on settlement date. There is no time lag and you start to earn interest from the settlement date once the funds are credited into your Citibank deposit accounts.
No Fees for Payment and Receipt
Electronic Payment of Shares is free. There are no charges levied for payment for share purchases or receipt of proceeds from sale of shares.
Obtain the EPS Application Form from your stock broker to link your Citibank SSD-denominated deposit account to your share trading account.
Complete the EPS application form and return it to your stockbroker.
Your stockbroker will send your EPS application to CDP to inform Citibank of the application.
Citibank will process the request and link your designated Citibank account to your Trading Account.
When the registration process is completed, your broker will notify you in writing.
Log on to Citibank Online to view your share sale proceeds and make share purchase payments.
Please liaise with your stockbroker to obtain the EPS Application Form to link up your Citibank SGD-denominated deposit account to your share trading account. Complete the EPS application form duly signed and returned to your stockbroker.
* The registration process will take between 1 to 2 weeks. During this period, the settlement of trades will be in cash or cheque. If you already have an existing EPS arrangement with another bank, there will be an additional de-registration period of 1 to 2 weeks.
The Singapore Exchange facilitates the transfer of SGD-denominated funds between an investor's designated bank account with a participating bank and his broker's bank account for the purpose of share Sales/Purchase settlement. This scheme is commonly known as Electronic Payment of Shares.
The EPS service allows for the automatic credit of the customer's bank account on trade settlement date for Share Sales or Contra Proceeds. For share purchases payment, customers can log into Citibank Online and use the secured EPS payment function to make payments either as a lump sum or by contract amounts.
Citibank Singapore is the first foreign bank to provide this service besides DBS/POSB, UOB and OCBC.
When I sell my stocks listed on SGX:
EPS facilitates the direct crediting of payment in Singapore dollars into your bank account after you have sold your shares.
Citibank will receive instructions from your stockbroker to credit your designated bank account with the amount due to you for the share sales proceeds. After initiating payment, your stockbroker will send you the sales contract note/s indicating the amount paid in Singapore dollars and the date it will be credited into your designated bank account.
When I purchase stocks listed on SGX:
EPS provides a facility for you to make payment in Singapore dollars via Citibank Online to your stockbroker for shares purchased. Once you have received your contract note, you may make payment for your shares via Citibank Online.
- Faster Access to Share Sales Proceeds:Sales proceeds are immediately available on settlement date. There is no time lag and funds start to earn interest from settlement date once it has been credited into your Citibank deposit accounts
- For example, if a cheque is sent to you promptly after due date (i.e. Due Date + 1 market day), you will receive it the following day (i.e. Due Date + 2 market days) and assuming you deposit it the day after (i.e. Due Date + 3 market days), your funds will be available to you on the fourth day after due date (i.e. Due Date + 4 market days). Under EPS, you will have access to your funds on the next working day after due date (i.e. Due Date + 1 market days).
- Greater convenience as there is no need to bank-in the cheques received from the sale of shares. Payments via Citibank Online can be executed anytime from the comfort of your home.
- Customers retain full control on what to pay to the participating stockbrokers. The EPS scheme is not a GIRO service.
- Assurance:
Payment will be credited into your designated Citibank account for your sales of shares or debited from your Citibank account to their stockbroker for shares bought. Customers need not worry about their shares bought being force sold due to misplaced cheques or cheques lost in the mail. With EPS, the stockbroker will receive the payment on the market day after the customer initiates the payment.
Please liaise with your stockbroker to obtain the EPS Application Form to link up your Citibank SGD-denominated deposit account to your share trading account. Please complete the EPS application form duly signed and returned to your stockbroker. The registration process will take between 1 to 2 weeks. If you already have an existing EPS arrangement with another bank, there will be an additional de-registration period of 1 to 2 weeks.
EPS applications are processed by The Singapore Exchange Securities Trading Limited on a weekly basis, i.e. on every Friday. However, if Friday is a public holiday, the application will be processed the next working day, i.e. Monday (if it is a working day). You will be advised in writing when the linkage of your designated Citibank account to your Trading Account has been activated. Please be advised that prior to approval, settlement of trades will be in cash or cheque.
Thereafter, share sale proceeds will be automatically credited into your registered bank account. For share purchase payment, please proceed to Citibank Online to effect the payments.
No, the EPS Service is only available on Citibank Online for share purchase payments.
No, there are no fees levied by Citibank for the EPS Service.
Yes, you can view all your outstanding contracts of your share trading account that is linked with your Citibank deposit account. Please note that your contracts will be removed from the outstanding records after the due date of T+3, regardless if you have paid for the contract or not.
You will be able to choose from 2 payment options via EPS through Citibank Online. You could pay by individual contracts or choose to pay any amount to your broker via the lump sum payment option.
For EPS made before 2130 hours (Singapore Time), your broker will receive the payment on the next working day. For EPS made after 2130 hours (Singapore Time), your broker will receive payment 2 working days later (for Friday, Saturday, Sunday and eve of public holidays, your broker will receive payment on the next working day regardless of the time of transaction).
Your paid contracts through EPS will only be excluded from the contract table after your broker acknowledges the receipt of your payments. In the event that the service is unavailable or unsuccessful, please try again later.
Yes. You may designate a Joint AND/OR account to apply for the EPS facility. However, please note that Joint AND Only accounts cannot be used to effect EPS payment.
Yes. You can choose to make payment via cash, cheque or telegraphic transfer if you do not wish to initiate payment via EPS through Citibank Online.
Yes, but you have to pay in Singapore dollars. The contract value is then expressed in the Singapore dollars equivalent and you can make payment through EPS. The FX rate applied on your payment and receipt from sale of shares will originate from the stockbroker.
Electronic Payment of Shares
Electronic Payment of Shares (EPS) is a convenient way of paying for your share purchases and receiving payment from the sale of your shares via Citibank Online.
- Online cheques can only be sent to a payee in Singapore. There is no service fee incurred for issuing an online cheque. Once the cheque is issued, your account will be immediately debited for the cheque amount. If you would like to cancel the cheque, you will need to inform Citibank to cancel the cheque.
- MEPS Instructions received after 5pm will be processed and effected on the next business day.
- Payments to billing organisations using a Citibank Credit Card as source of funds will not earn any rewards and/or rebates under any Citibank rewards or loyalty programme.
- This is applicable only for selected billing organizations.
- This is only applicable for participating countries with Citibank Global Transfer.
1 PIN refers to Personal Identification Number.
- Remittances / Telegraphic Transfers
- Citibank Global Transfers (CGT)
- Real Time Overseas Transfers
Make overseas fund transfer around the world at your convenience with Citibank Payments and Transfers.
- Features
- Getting Started
Unlock a world of possibilities to meet your overseas fund transfer needs. For greater flexibility and convenience, you can now remit money in 43 currencies*.
Enjoy faster, easier and more secure funds transfer anytime, anywhere via Citibank Online or Citi Mobile® App. You can also add payees and make multiple transfers all at once, while on the go.
Enhanced with a tracker that allows checking of overseas fund transfer status with ease.
Available currencies:
Australian
Dollar (AUD)
Bahraini
Dinar (BHD)
Bangladeshi
Taka (BDT)
Brunei
Dollar (BND)
Cambodian
Riel (KHR)
Canadian
Dollar (CAD)
Chinese Yuan
Renminbi (CNY)
Czech
Koruna (CZK)
Danish
Krone (DKK)
East Caribbean
Dollar (XCD)
Euro (EUR)
Fiji Dollar (FJD)
Hong Kong
Dollar (HKD)
Hungarian
Forint (HUF)
Indian
Rupee (INR)
Indonesian
Rupiah (IDR)
Israeli New
Shekel (ILS)
Japanese
Yen (JPY)
Kenyan
Shilling (KES)
Laotian
Kip (LAK)
Macanese
Pataca (MOP)
Malaysian
Ringgit (MYR)
Mauritian
Rupee (MUR)
Nepalese
Rupee (NPR)
New Zealand
Dollar (NZD)
Norwegian
Krone (NOK)
Pakistani
Rupee (PKR)
Papua New Guinean
Kina (PGK)
Philippine
Peso (PHP)
Polish
Zloty (PLN)
Singapore
Dollar (SGD)
South African
Rand (ZAR)
South Korean
Won (KRW)
Sri Lankan
Rupee (LKR)
Sterling
Pound (GBP)
Swedish
Krona (SEK)
Swiss
Franc (CHF)
Taiwan
Dollar (TWD)
Thai
Baht (THB)
Turkish
Lira (TRY)
UAE
Dirham (AED)
United States
Dollar (USD)
Vietnamese
Dong (VND)
FAQs
You can choose to debit from any of your existing checking/ savings accounts (in the 15 existing currencies):
| S.No | Currency Name | Code |
| 1 | Singapore Dollar |
SGD |
| 2 | US Dollar |
USD |
| 3 | Canadian Dollar |
CAD |
| 4 | British Pound | GBP |
| 5 | Australian Dollar | AUD |
| 6 | New Zealand Dollar | NZD |
| 7 | Euro | EUR |
| 8 | Swiss Franc | CHF |
| 9 | Japanese Yen | JPY |
| 10 | Hong Kong Dollar | HKD |
| 11 | United Arab Emirates Dirham | AED |
| 12 | Danish Krone | DKK |
| 13 | Norwegian Krone | NOK |
| 14 | Swedish Krona | SEK |
| 15 | South African Rand | ZAR |
You can choose to remit in any of the 43 currencies:
| S.No |
Currency Name |
Code |
| Group 1 | ||
| 1 | Australian Dollar | AUD |
| 2 | Brunei Dollar | BND |
| 3 | Canadian Dollar | CAD |
| 4 | Danish Krone | DKK |
| 5 | Euro | EUR |
| 6 | Hong Kong Dollar | HKD |
| 7 | Indian Rupee | IDR |
| 8 | Japanese Yen | JPY |
| 9 | New Zealand Dollar | NZD |
| 10 | Norwegian Krone | NOK |
| 11 | Philippine Peso | PHP |
| 12 | Singapore Dollar | SGD |
| 13 | South African Rand | ZAR |
| 14 | Sri Lanka Rupee | LKR |
| 15 | Sterling Pound | GBP |
| 16 | Swedish Krona | SEK |
| 17 | Swiss Franc | CHF |
| 18 | Thai Baht | THB |
| 19 | United Arab Emirates Dirham | AED |
| 20 | United States Dollar | USD |
| Group 2 | ||
| 1 | Bahraini Dinar | BHD |
| 2 | Bangladeshi Taka | BDT |
| 3 | Cambodian Riel | KHR |
| 4 | Chinese Yuan Renminbi | CNY |
| 5 | Czech Koruna | CZK |
| 6 | Eastern Caribbean Dollar | XCD |
| 7 | Fiji Dollar | FJD |
| 8 | Hungarian Forint | HUF |
| 9 | Indonesian Rupiah | IDR |
| 10 | Israeli New Shekel | ILS |
| 11 | Kenyan Shilling | KES |
| 12 | Laotian Kip | LAK |
| 13 | Macanese Pataca | MOP |
| 14 | Malaysian Ringgit | MYR |
| 15 | Mauritian Rupee | MUR |
| 16 | Nepalese Rupee | NPR |
| 17 | Pakistani Rupee | PKR |
| 18 | Papua New Guinean Kina | PGK |
| 19 | Polish Zloty | PLN |
| 20 | South Korean Won | KRW |
| 21 | Taiwan Dollar | TWD |
| 22 | Turkish Lira | TRY |
| 23 | Vietnamese Dong | VND |
You can make these transfers via the Citi Mobile® App or log in to Citibank Online. It can be found under Payments and Transfers, select a payee to begin. You can also walk into a Citibank branch to make a manual instruction.
Group 1 currencies:
Yes, you may book a rate with your Treasury Sales Officer, and input your Foreign Exchange Contract number in the online instruction.
Group 2 currencies:
No. At this moment, these new currencies are not available via Treasury Sales Officers.
The maximum transaction limit for both Group 1 and 2 currencies is SGD250,000.00 equivalent.
The minimum transaction limit for Korean Won (KRW), Taiwan Dollar (TWD), Laotian Kip (LAK) and Nepalese Rupee (NPR) is USD25.00 equivalent.
Group 1 currencies:
Yes, you may submit an online secure message to request for a Foreign Exchange rate from your Treasury Sales Officer.
Group 2 currencies:
No, these 23 currencies will not be available for booking via Treasury Sales Officers.
Transfer may take up to 3 working days from the day of instruction. For Group 2 Currencies, the transfer may take up to 7 to 10 working days, depending on the individual countries and banks receiving the funds.
Rates provided are an "All in Rate", which will be different from the prevailing interbank market rate of the time of execution, as it includes a Bank Spread. Spreads charged are determined by the Bank in its discretion according to the amount placed, and will not exceed 3%.
Yes.
There will be no fees charged for transfers to Citibank accounts. For transfers made to non-Citibank accounts, there will be a 0.125% commission fee charged (capped at S$200) and a cable fee of S$30 (S$25 for Citi Priority and S$20 for Citigold and Citigold Private Clients)
You may change your sending currency to one that is different from the destination home currency, but a second conversion charge may be incurred, as applied by the beneficiary bank.
You may choose to send your funds in any of the existing currencies currently offered by Citi.
You may log in to Citibank Online or the Citi Mobile® App to view your transfer history.
Depending on your preferred channel of alerts and alert threshold, you may be notified via SMS or email.
For Group 2 Currencies, this service will not be available at the following (SGT) timings: Mondays to Saturdays, during system downtimes: 6:30AM to 8:00AM
- Benefits & Features
- Participating Countries
- Getting Started
- Saves time - Transfer funds instantly online
- Free - No fees for remittances or telegraphic transfers
- Globality - Transfer funds between your Citibank account across 7 countries
Free and instant online fund transfers with a maximum daily outgoing limit of S$250,000^ to other Citibank accounts via Citibank Global Transfer.
^ Depending on the rules and regulations of the country where the account is located, certain currency/account type may be eligible and/or a lower transfer limit may apply. Countries with lower CGT limits: Korea & United Arab Emirates (UAE).
| America |
Asia Pacific |
EMEA |
|---|---|---|
| United States | Hong Kong Korea Singapore |
United Arab Emirates United Kingdom |
Simply log in to your Citibank Online account and click on 'Payments & Transfers' from the top menu to begin.
- Features
- Getting Started
Unlock a world of possibilities to meet your overseas fund transfer needs. For greater flexibility and convenience, you can now remit money in 3 currencies* instantaneously.
Enjoy faster, easier and more secure funds transfer anytime, anywhere via Citibank Online or Citi Mobile® App. You can also add payees and make multiple transfers all at once, while on the go.
Enhanced with a tracker that allows checking of overseas fund transfer status with ease.
Available currencies for Real Time Overseas Transfer:
Thai
Baht (THB)
Sterling
Pound (GBP)
Indian
Rupee (INR)
Please be informed that with effect from April 15 2019, Citibank Singapore Limited will operate under a new SWIFT Bank Identifier Code (“BIC”) and Bank Code for SGD payment instructions. The new BIC and Bank Code are set out in the table below.
To ensure that your transactions are processed successfully, you will need to select the respective Citibank’s BIC when you initiate new fund transfers from your Citibank Singapore Limited accounts and/or inter-bank payment instructions to Citibank Singapore Limited accounts. The changes are relevant to transactions involving a transfer of funds to Global Consumer Banking (Wealth management products and services, unsecured and secured products), CitiBusiness Banking accounts and Citi International Personal Bank accounts, and is applicable to all Fast and Secure Transfer (FAST),
inter-bank GIRO, MAS Electronic Payment System (MEPS) and incoming SGD Telegraphic Transfers.
Frequently Asked Questions:
1. Why is there a change in payment instructions to Citibank Singapore Limited?
Citi Singapore operates under two legal entities – Citibank N.A., Singapore Branch and Citibank Singapore Limited.
Citi Singapore has decided to maintain separate transaction settlement accounts for the two legal entities. As such, Citibank Singapore Limited will be issued a new SWIFT Bank Identifier Code (BIC) and a new Bank Code to be used for its SGD transactions. This means that you will need to use these new codes when you make any SGD transaction to your Citibank Singapore Limited ((Wealth management products and services, unsecured and secured products), International Personal Banking and CitiBusiness Banking account(s).
Kindly take note of the correct corresponding banking information, as listed in the table below.
Table 1 :
| Currency | SGD | Others (No change. For reference only) |
|
| Before 15 April 2019 (Old BIC) |
On and After 15 April 2019 (New BIC) |
||
| SWIFT Bank Identifier Code (BIC) | CITISGSGXXX | CITISGSLXXX | CITISGSGGCB |
| Bank Code | 7214 | 9201 | |
| FAST bank description | CITIBANK, N.A. | CITIBANK SINGAPORE LIMITED | |
2. How does this affect my outgoing transfers?
Any existing outgoing transfers from Citibank will not be affected by the change in BIC and Bank Code.
However, from 15 April 2019 onwards, you will need to ensure you select the correct BIC (refer to Table 1 above) when you initiate new SGD fund transfers from your Citibank Singapore Limited account to other Citibank Singapore Limited and Citibank N.A., Singapore branch account. No action is required for your existing payment set up.
In the event you experience difficulties in transferring funds to your Citibank Singapore Limited account, please delete your existing setup and re-establish a new transfer instruction.
3. How does this affect my incoming transfers?
With effect from April 15 2019, the SWIFT Bank Identifier Code (BIC) will be changed to CITISGSL. This is applicable for all new SGD fund transfers (for SGD only) setup done via inter-bank payment platforms such as Fast and Secure Transfer (“FAST”), Inter-bank GIRO (“GIRO”), MAS Electronic Payment System (“MEPS”) and Telegraphic Transfers (“TT”) to Citibank Singapore Limited.
In order for incoming SGD funds/payments (for SGD only) to your Citibank Singapore Limited account(s) to be successfully processed, please provide the SWIFT Bank Identifier Code (BIC) as CITISGSL to the relevant parties.
Payments made to an account(s) with incorrect BIC will not be processed and you may incur additional charges.
For incoming transfers in other currencies, there is no change in current BIC Code (CITISGSGGCB) and Bank Code (7214).
4. Are there are any changes for my existing ‘account payee’ of another Citibank Singapore Limited account, already set up in my account?
No, there is no change to your existing account payee set up.
5. What should I do if I want to add a new payee of another Citibank Singapore Limited account?
If you are adding a payee via Citibank Online or Citi Mobile App, select Citibank Account (local) or ‘Electronic Transfer (GIRO/MEPS/FAST).
If you have selected to make a SGD payment via Electronic Transfer, please ensure you enter the correct SWIFT Bank Identifier Code (BIC).
6. What do I have to do when I transfer funds to another party’s Citibank N.A., Singapore Branch account from
15 April 2019 onwards?
There will be no change to the legal entity name and corresponding bank identifier codes for fund transfers to Citibank N.A., Singapore Branch accounts.
As such, you do not need to make any changes in any pre-established payees which you may have set up for regular funds transfers to Citibank N.A., Singapore Branch accounts.
However, please note that there will now be two bank names, Citibank NA Singapore and Citibank Singapore Limited, on the various inter-bank payment platforms (FAST, GIRO, MEPS, TT) To ensure that your transaction is processed successfully, kindly ensure that you select the correct Citi legal entity name and corresponding bank identifier codes when you initiate and/or receive payment instructions per stipulated in Table 1 as shown above.
With effect from mid-September 2022, the default Daily Transfer limits for Citibank Singapore Limited CASA Accounts will be S$5,000 for the following transfer types. You can update your Daily Transfer limits by following the steps set out below, up to the maximum limit stated for each transfer type.
- Overall Local transfer limits: Max limit S$200,000
- FAST: Max limit up to your existing Overall Local transfer limit or S$200,000, whichever is lower
- PayNow: Max limit up to your existing FAST transfer limit or S$200,000, whichever is lower
- Overseas Transfers: Max limit S$250,000
- Citi Global Transfers: Max limit S$250,000
How to manage your funds transfer limits via the Citi Mobile® App.
Please also be informed that you can only perform funds transfer limit increases only if you have registered for Citi Mobile® App with enhanced security. If you are newly registered for Citi Mobile® App with enhanced security, please expect a 12-hour cooling off period before you can make any limit increase changes to your existing funds transfer limits via the Citi Mobile® App.
For decrease in limit requests, your new limit value will be effected immediately without any cooling off period.
Alternatively, you can also manage your funds transfer limits via Citibank Online.
- Tap on “Payments & Transfers” tab.
- Select “Manage Payments & Transactions” from the sidebar menu.
- Select “Manage Daily Transfer Limits” from the sidebar dropdown menu.
- Choose your preferred funds transfer limit for local and overseas transfers and tap on “Yes, confirm” to proceed.
- For increase in limit requests, proceed to authorize your action by providing the Transaction Authorization Code (TAC) or scan the QR code.
PayNow is a funds transfer service that allows customers of participating banks/organisations to send and receive Singapore Dollar funds almost instantly from one participating bank/organisation to another using just their mobile number, NRIC/FIN, UEN or Virtual Payment Address.
Yes, simply select Scan and Pay on Citi Mobile App to scan a QR which displays the PayNow logo. You can also select My QR to generate your own personal QR code which you can share with anyone who needs to send you funds.
Yes, PayNow is secure and adopts the same high security standards established by the banking industry in Singapore for other funds transfer services such as FAST and Interbank GIRO.
PayNow transaction limits to mobile number, NRIC/FIN & UEN are at a minimum of S$1 and a maximum of S$200,000 in a day.
PayNow transaction limits to Virtual Payment Address are at a minimum of S$1 and a maximum of S$5,000 as as non-bank financial institutions (‘NFI’) have a maximum load capacity of S$5,000. These load capacity controls are managed at NFI’s end.
Please see the tutorial guide linked here for a quick overview.
Please see the tutorial guide linked here for a quick overview.
No, you may transfer funds with PayNow only between participating banks/organisations. You may transfer funds between a participating and non-participating bank through other channels such as FAST or Interbank GIRO.
No. PayNow can only be used for SGD fund transfers between bank/organisation accounts of participating banks/organisations in Singapore. For foreign currency or overseas transfers, please choose Telegraphic Transfers or Citi Global Fund Transfers instead.
Yes, you can pay businesses with PayNow via our Citi Mobile® App just by keying in their UEN number. Please note that the business you wish to pay to must first have registered with PayNow. You will be required to enter a transaction description, billing reference number, or receipt number based on the business's requirements.
To download the Citi Mobile® App, click here.
The Unique Entity Number (UEN) is the standard identification number of a business entity or company entity that uniquely identifies this entity. For PayNow, some businesses may provide their UEN accompanied with a 3-character suffix. The suffix acts as an identifier to ensure that payments are made to the correct bank account.
Please approach the merchant or business to check if they accept PayNow as a form of payment, and the correct UEN to enter to make payment.
The status of your funds transfer will be reflected on your confirmation page and you may also check your transaction history on Citibank Online or Citi Mobile® App. You should also receive Citi Alerts for fund transfers (subject to the transaction value threshold that you have set) via email or SMS.
PayNow transfers are free. There are also no charges for linking your mobile number or NRIC/FIN to your Citi account.
Inform us immediately via Citibank Online so we can attempt to help you recover the funds to the best of our ability.
- Click on 'Messages'
- 'Compose mail' to send us details of your transaction and request to recover your funds
Note that funds transferred to an unintended recipient may or may not be recovered. The return of such funds is at the discretion of the recipient bank/organisation and subject to the consent of the recipient. As such, please take utmost care in ensuring the accuracy of the mobile number, NRIC/FIN, UEN or Virtual Payment Address, and the account nickname of the recipient before you confirm to proceed with each transfer.
If you have updated your mobile number with the bank, you will need to link your preferred Citi account again. Your old mobile number that was previously linked to receive funds via PayNow will be automatically unlinked in 7 working days from the time of update. You should instruct each party from whom you are expecting to receive funds through PayNow to transfer funds to your updated mobile number once it has been linked to your Citi account.
Yes, PayNow transfers are available 24/7.
Note : In rare cases, we may need to contact you if more information is required to process your transaction.
- S$ Savings Account
- S$ Money Market Account
- S$ Basic Banking Account
- S$ Checking Account
- S$ Citi MaxiGain Savings Account
- S$ Maxisave Account
- S$ Maxisave Sweep Account
- S$ InterestPlus Savings Account
- S$ Tap & Save Account
- S$ Step-Up Interest Account
- S$ Wealth First Account
- S$ Savings Account
- S$ Money Market Account
- S$ Basic Banking Account
- S$ Checking Account
- S$ Citi MaxiGain Savings Account
- S$ Maxisave Account
- S$ Maxisave Sweep Account
- S$ InterestPlus Savings Account
- S$ Tap & Save Account
- S$ Step-Up Interest Account
- Citibank Ready Credit accounts
- Citibank Credit Card accounts
- S$ Wealth First Account
Only the primary mobile number that is maintained with the bank can be linked to receive funds via PayNow.
Yes, a foreign mobile number can be used to receive funds via PayNow if the foreign mobile number is maintained as your primary mobile number with the bank.
No, passport numbers cannot be used to receive funds via PayNow.
If you intend to only send funds via PayNow, you do not need to link your mobile number or NRIC/FIN. However, if you would like to also receive funds via PayNow using your mobile number or NRIC/FIN, you would need to link your mobile number or NRIC/FIN to your Citi account.
If you have received money and do not know where it came from, you should contact us immediately. You should not utilise the money.
If we have been informed that someone else is trying to link the same mobile number or NRIC/FIN to an account with another bank, we will attempt to contact you within 3 business days to verify your mobile number or NRIC/FIN. If we fail to reach you within this period, we may unlink your mobile number or NRIC/FIN from your Citi account. Please see the PayNow terms and conditions here for further information.
The VPA proxy is a new PayNow proxy (other than Mobile number, NRIC/FIN, and UEN) that allows you to transfer to non-bank financial institutions (‘NFI’). The registration of the VPA proxy is done at NFI’s end.
PayNow is currently offered by 3 NFIs – Singtel Dash, GrabPay & Liquid Pay
FAST funds transfers can be made to and from these accounts :
- S$ Savings Account
- S$ Money Market Account
- S$ Basic Banking Account
- S$ Checking Account
- S$ Maxisave Account
- S$ Maxisave Sweep Account
- S$ InterestPlus Savings Account
- S$ Tap & Save Account
- S$ Step-Up Interest Account
- S$ Wealth First Account
- Citibank Ready Credit accounts (incoming only)
- Citibank Credit Card accounts (incoming only)
- CitiBusiness accounts (incoming only)
- Citibank Commerical Cards (incoming only)
FAST funds transfers cannot be made to and from:
- USD International Card accounts
- All loan and credit line accounts
- Citibank Ready Credit accounts (outgoing)
- Citibank Credit Card accounts (outgoing)
- Corporate and CitiBusiness accounts (outgoing)
| Participating banks/organisations | Transaction Limits |
|
Per Transaction Limit
Daily Transaction Limit
Transfer limit to non-bank financial institutions (‘NFI’) accounts*:
|
FAST funds transfers lets you transfer or pull funds almost instantly among participating banks/organisations in Singapore.
| Local interbank transfers | |||
| GIRO | MEPS | FAST | |
| Speed | 2-3 business days | Within same business day | Within minutes |
| Daily Transaction Limit | S$ 200,000 | ||
| Per Transaction Limit | Minimum Amount: S$1 Maximum Amount: Daily limit applies |
Minimum Amount: S$1 Maximum Amount: S$200,000 |
|
- Login to Citibank Online
- Select "Payments & Transfers"
- Manage Payee list
- Add a payee under the GIRO/MEPS/FAST option with your payee details:
- Bank/organisation BIC code
- Account number
- Activate your payee by entering the One time PIN shown on your Online Security Device*
*OSD required for adding new payees, regardless of the transaction amount - "Make a payment & transfer" by selecting "Transfer via FAST" option
No, you can use the same GIRO/MEPS payee to do a FAST transfer.
Citi Mobile does not support this feature. Please login to Citibank Online to add a payee.
Yes, FAST funds transfer is available anytime, 24/7, even on Sundays and Public Holidays, at your convenience.
Note: In rare cases, we may need to contact you if more information is required to process your transaction.
Yes, you will receive Citi Alerts via email or SMS when you subscribe for the service on Citibank Online to receive Citi Alerts via email or SMS.
Inform us immediately via Citibank Online so we can attempt to help you recover the funds to the best of our ability.
- Click on 'Messages'
- 'Compose mail' to send us details of your transaction and request to recover your funds
Note that transferred funds are recoverable only at the discretion of the recipient bank/organisation and subject to the consent of the recipient. As such, please take utmost care in ensuring accuracy of recipient and recipient bank/organisation details inserted, before performing your transfer.
Citibank does not have this FAST feature at this point in time. You can still continue to pay your bills by selecting "Billing organisation" as your payee.*
*It may take up to 7 days to complete.
Future dated or recurring options are available on Citibank Online, but will be executed as GIRO transfers. Your account will be debited one day prior to the date and funds will be sent out on the actual day.
Future dated or recurring payment options do not apply for FAST transfer to non-bank financial institutions (‘NFI’) accounts.
FAST can only be used for SGD funds transfers between bank/organisation accounts of participating banks/organisations in Singapore. For overseas transfers, opt for Telegraphic or Citi Global Transfers instead.
You can utilise other modes of transfers such as MEPS to transfer funds from your Citibank account to another bank account within Singapore on the same day, at a nominal charge of S$5 via Citibank Online.
*For MEPS performed after 5PM on a business day, the funds will be transferred on the following business day.
Yes, FAST fund transfer is available 24/7 including non-business days such as Sundays and Public Holidays. The value date of a FAST fund transfer effected after 11pm on a business day or effected on a non-business day will be the next business day.
| Q: | A: |
|---|---|
| 1. What are daily funds transfer limits? | The daily funds transfer limits refer to the total amount which you can pay/ transfer each day from your bank account(s). |
| 2. What are the maximum daily funds transfer limits which I can configure? | Daily funds transfer limit
|
| 3. I have just opened my banking relationship with Citi. What is my default limit? | For new to bank customers, the default limit for all types of funds transfer is SGD 5,000. To increase the limits, please update via the “Manage Transfer Limits” link under the Payments and Transfers module. Please note that a 12-hour cooling off period applies. If there is a Citi mobile token registration, please note that you will not be able to perform cumulated transactions of more than SGD 1,000 for a period of 12 hours. |
| 4. When updating my limits, why do I see the error “Amount entered exceeds maximum limit” | The maximum limit configurable is up to the values indicated in question 2. If new limit entered exceeds the maximum allowed, this error message will be displayed. |
| 5. I have just enrolled for Citi Mobile® App with enhanced security but I am unable to increase my funds transfer limits. Why is that so? | For your security, there is a 12-hour cooling off period post enrolment of enhanced security function in Citi Mobile® App before you can perform any increase in funds transfer. |
| 6. Does the 12-hours cooling off period for funds transfer limits apply to limit decreases? | No, limit decrease requests will take effect immediately. The 12-hour cooling off period only applies to increase in funds transfer limits. This is intended to protect customers from scammers seeking to make unauthorised transactions. |
| 7. Can the cooling off period be shortened? | For your security, the cooling off period cannot be shortened. |
| 8. Why do I see a ‘Limit exceeded’ error when attempting to do a PayNow transfer or FAST transfer? | The following are a few scenarios which may result in this error:
|
| 9. Am I able to perform funds transfers above my set transfer limit? | Once a limit has been set, no transaction, or sum of transactions totaling an amount greater to the daily limit set, can be performed on the same day. |
| 10. What is an authorisation limit? | The authorisation limit refers to the amount which you can pay or transfer before being asked to authorize the transaction. It applies to each transaction you make and differs by transaction type. If the transaction amount is equal to or above the authorisation limit, you will be required to authorise the transaction using the Citi Mobile® App with enhanced security capabilities. If you have not enrolled for Citi Mobile® App with enhanced security capabilities, please log in to the Citi Mobile® App to set it up. |
| 11. What are the default authorisation limits? |
For PayNow transfers above SGD 1,000, enhanced security authorisation is required |
Yes, you can debit your Citibank Credit Card to make a bill payment to selected billing organisations. Under "Payments & Transfers" select "Billing organization" as your payee.
Citibank Global Transfer (CGT)
For transfers to Citi accounts overseas up to S$ 250,000 select "Citibank Global Transfer" as your Payee Type in Citibank Online. Just ensure that the account details of the international account recipient is on your payee list and has been activated with an Online Authorisation Code (OAC).
Telegraphic Transfer
For transfers out of Singapore or in a different currency within Singapore to other bank accounts, select “Telegraphic Transfer” as your Payee Type.
Yes, you may select 'Manage Payments & Transactions' and setup a recurring payment from your Citibank Savings/Checking account to pay your Citibank Credit Card bills. Choose between making the minimum payment or full payment.
Yes, you can select the option to pay or transfer the funds today or at a future date.
- Local Transfers
- Overseas Transfers
- Bank Code
- Fees & Limits
- FAQs
- PayNow/FAST
- Other Local Transfers
- Bill Payments
- Direct Crediting Service (DCS) & Electronic Payment of Shares (EPS)
What is PayNow?
Forget about bank account numbers! With PayNow, you can send and receive money almost instantly using the recipient’s mobile number, NRIC/FIN, UEN or Virtual Payment Address.
To enjoy this convenience, link your mobile number or NRIC/FIN to your Citi account via Citibank Online or Citi Mobile App now.
How to receive money via PayNow:
- Citi Mobile® App
- Citibank Online
Login, access 'PayNow' from the 'Payments & Transfers' tab, and select
'Link to receive'.
Choose either your mobile number or NRIC/FIN to be linked to your preferred Citi account or Citi Credit Card.
Select your preferred account, enter your account nickname, which will be
displayed to sender, and confirm details.
Key in the SMS OTP and you are all set to receive funds via PayNow.
How to send money via PayNow:
- Citi Mobile® App
- Citibank Online
Login, access 'PayNow' from the 'Payments & Transfers' tab, and select 'Transfer via PayNow'.
Enter the mobile number, NRIC/FIN or Virtual Payment Address of recipient, select the account
to pay from and enter the transaction amount.
Verify and confirm the transaction details.
Your PayNow transaction is now completed.
Outbound Funds Transfers
All it takes is a few clicks to initiate a FAST funds transfer to or from any of your personal Citibank Checking and Savings accounts to pay or transfer funds to anyone.
Transfer via
Citi Mobile® App
STEP 1
Login to Citi Mobile® App
STEP 2
Select "Payment & Transfer" > "Local & Internal Transfer"
STEP 3
Select a saved payee in the list to make the transfer OR click on "New Payee"
STEP 4
FAST option will automatically be shown under "Review & Confirm" if FAST transfer is available for the receiving bank/institution
STEP 5
Click on "Pay" after verifying payee details under "Review & Confirm"
Transfer via
Citibank Website
STEP 1
Login to Citibank Online
STEP 2
Select "Payment & Transfer"
STEP 3
Select an Electronic transfer payee under "To Account:" dropdown list to make the transfer OR click on "Add Payee"
STEP 4
Select "Transfer via FAST (Instant)" option before making the transfer
Inbound Funds Transfers
Pull funds from your other bank accounts into your Citibank Savings/Checking account via Citibank Online without the hassle of login to other bank's websites to initiate a fund transfer.
Transfer via
Citi Mobile® App
STEP 1
Login to Citi Mobile® App
STEP 2
Select "Payment & Transfer" > "Local & Internal Transfer"
STEP 3
Select your Citibank Savings/Checking account as the destination account
STEP 4
Select your external bank account (drawee) as the sending account*
STEP 5
FAST option will automatically be shown under "Review & Confirm"
Transfer via
Citibank Website
STEP 1
Login to Citibank Online
STEP 2
Select "Payment & Transfer"
STEP 3
Select your Citibank Savings/Checking account as the destination account
STEP 4
Select your external bank account (drawee) as the sending account*
STEP 5
Select "Transfer via FAST (Instant)" option before making the transfer
*This is only applicable if you have set up a drawee account previously. Please note that there is currently no option to set up a new drawee account.
1. Add Payee
- Before you can perform a Payment and Transfer for the first time, you will need to add a Payee.
- Select 'Payments and Transfers' on your top navigation.
- Find the ‘Add Payee’ option in the Manage Payee list.
- Key in the One-Time PIN1 (OTP) from your Online Security Device(OSD) or via SMS.
- Select a Payee Type and enter the relevant details.
- Authorize your transaction and follow the on-screen instructions to proceed.
- For adding Billing Organisation payees, you can opt to use an Online Authorization Code (OAC) to authorize the payee setup. OAC can be obtained via SMS, your OSD or through self-service phone banking with your Telephone PIN.
2. Fund Transfer using MEPS/FAST
FAST (Fast And Secure Transfers) is a mode of domestic funds transfer service that allows customers to pay anyone in Singapore, almost instantly. Start using this service by selecting the "Transfer via FAST" option when making a transfer to existing GIRO/MEPS/FAST payees on Citibank Online.
MEPS refers to a mode of transfer through the Monetary Authority of Singapore Electronic Payment System that allows you to transfer funds from your Citibank account to other bank accounts within Singapore on the same day, simply at a nominal charge of S$5.
3. GIRO and Standing Instruction
GIRO is an electronic bill payment option which allows you to transfer funds and will take about 2 to 3 working days to be effected. This mode of transfer can be used for scheduled payments to Individuals or Organisations in Singapore with no charges involved.
You will be able to set up a GIRO or Standing Instruction through your Citi Mobile App or Citibank Online.
4. Perform Bill Payments
Paying bills can be hassle-free. You can pay your utilities bills, telecommunication bills, taxes and membership fees easily via Citibank Online or Citi Mobile. With Citi PayAll, you can also use your Citibank Credit Card to pay selected billing organisations, rent, tax and many more on Citi Mobile.
5. Set up Citibank SMS Pay
Citibank SMS Pay is a secure & convenient way to pay your bills anytime, anywhere with just an SMS. Beat the queue and pay your Citibank Credit Card / Ready Credit bills using your non-Citibank account simply by sending an SMS. Find out more here.
There are several ways to pay your Citi Credit Card and Citi Ready Credit bills. The most convenient method would be via Citi Mobile® App.
Pay using Citibank Account
All it takes is a few clicks to initiate a FAST funds transfer to or from any of your personal Citibank Checking and Savings accounts to pay or transfer funds to anyone.
Via Citi Mobile® App
STEP 1
Login to Citi Mobile® App
STEP 2
Click on the Citi Credit Card/Citi Ready Credit Card which you want to pay to under your Account Dashboard
STEP 3
- (i) For Citi Credit Card, click on “Pay Card” > Select or Enter your preferred amount
- (ii) For Citi Ready Credit Card, click on “Make Payment” > "Cards, Bills & Loans" > “Loans” tab > Enter your preferred amount
STEP 4
Select your preferred Citibank account under ‘From account’ to make payment to your Citi Credit Card/Citi Ready Credit Card
Via Citibank Website
STEP 1
Login to Citibank Online
STEP 2
Go to the Citi Credit Card/Citi Ready Credit Card which you want to pay to under your Account Dashboard and click on “MAKE A PAYMENT”
STEP 3
Under “MAKE A PAYMENT & TRANSFER ”, select your preferred Citibank account under ‘From account’ to make payment to your Citi Credit Card/Citi Ready Credit Card
STEP 4
Select or enter your preferred amount for the payment
From Other Banks' Online Banking Platform (Pay via FAST transfer)
STEP 1
Login to your other bank/organisation online banking platform.
STEP 2
Click on their “Local / Fund Transfer” option and FAST transfer option if applicable
STEP 3
Under the payee details, select “Citibank Singapore Ltd” as the recipient and enter the following as Account Number
- (i) 16-digit Credit Card number; or
- (ii) 10-digit Ready Credit account number (starting with '1')
STEP 4
Authorise the setup if required and make the transfer
Note: Steps may differ from bank/organisation to bank/organisation. Please seek assistance from the other bank/organisation if you encounter any difficulties with adding/setting up a payee.
Direct Crediting Service(DCS)
Why Direct Crediting Service?
Enjoy the convenience of having your dividend payments or other cash distributions from your securities holdings automatically credited into your Citibank account.
- Benefits
- How to apply
- FAQs
What is PayNow?
Hassle-free way of receiving your Dividend Payments and Other Cash Distributions
No more waiting for your dividend cheques by mail, depositing them at the branch and worrying about lost, misplaced or expired cheques.
Faster Access to Dividends Payments
Access your dividend payments and other cash distributions immediately on the payment date. There is no time lag and you start to earn interest from the payment date once the funds are credited into your Citibank account.
No Fees Charged for Dividend Receipts
Direct Crediting Service is free. There are no charges levied for receipt of dividends or other cash proceeds.
How to Apply for Direct Crediting Service
You can apply for DCS by completing the application form and mail it in to CDP at:
4 Shenton Way
#02-01 SGX Centre 2
Singapore 068807
Note: If you already have an existing direct crediting arrangement with another bank, you can complete the same form and have your designated account changed to your Citibank account.
Direct Crediting Service (DCS) is a free service offered jointly by Citibank and SGX to let CDP Account holders enjoy the convenience of having their Singapore-dollar dividend payments or other cash distributions from their securities holdings credited directly into their designated Citibank account.
You'll enjoy greater convenience as you do not need to wait for your dividend cheques to arrive by mail, and subsequently deposit them into your Citibank account. Your dividends will start earning interest from the date of payment.
Please complete this form and mail it in to CDP at:
4 Shenton Way
#02-01 SGX Centre 2
Singapore 068807
Alternatively, you can obtain the same application form from your stockbroking company or CDP.
Once your application has been approved, CDP will notify you via mail. Your bank account number will also be reflected in your CDP monthly and year-end statements.
You will receive a Monthly Summary of Payments with details of the dividends paid. This Monthly Summary of Payments will be sent to you whenever there are payments made to you for the month. There will also be a transaction code "CDP" on your bank statement to indicate the amount credited into your bank account.
If CDP is unable to credit the dividend payment into your designated Citibank account, you will receive a cheque from CDP instead. A DCS application form will be enclosed for you to furnish CDP with the updated details concerning your bank account.
You can submit a new form to CDP, or write to CDP providing your particulars:
- Name
- Address
- Securities account number
- Identification / passport number (the records with CDP and your bank should correspond)
- Contact number
- New designated bank name & account number
- Signature (to match that in our record)
You will receive a notification from CDP once the change has been effected.
No, DCS is a free service.
You can write to CDP on your request.
CDP is an acronym for Central Depository Account which is managed by Singapore Stock Exchange (SGX). CDP is basically a holding account for all securities you have purchased via the open market. All your investments both equities and fixed income instruments will be deposited in your CDP account.
To know if you already have a CDP account registered in your name you can contact the Singapore Stock Exchange (SGX) at 6535 7511. However, if you already know your CDP account number you can register for CDP Internet services to access your CDP securities portfolio or download e-statements and manage all your securities-related activities.
You may receive your cash distributions from CDP directly to your designated bank account with Direct Crediting Service (DCS). However, if you have not yet applied for DCS, your cash distributions will still be displayed in the Cash Transaction section of your CDP’s monthly account statement. Once you apply for a DCS, the cash distributions will be credited to the account automatically.
Electronic Payment of Shares (EPS)
Enjoy a convenient way of paying for your share purchases and receiving payment from the sale of your shares.
You can now pay for your share transactions via Citibank Online.
- Benefits
- How to apply
- FAQs
Payment of Shares and Receipt of Proceeds Made Easy
Enjoy greater convenience, as there is no need to bank-in the cheques received from the sale of shares. Payments via Citibank Online can be executed anytime from the comfort of your home.
Retain full control on what to pay to the participating stockbrokers.
Faster Access to Share Sales Proceeds
Sales proceeds are immediately available on settlement date. There is no time lag and you start to earn interest from the settlement date once the funds are credited into your Citibank deposit accounts.
No Fees for Payment and Receipt
Electronic Payment of Shares is free. There are no charges levied for payment for share purchases or receipt of proceeds from sale of shares.
Obtain the EPS Application Form from your stock broker to link your Citibank SSD-denominated deposit account to your share trading account.
Complete the EPS application form and return it to your stockbroker.
Your stockbroker will send your EPS application to CDP to inform Citibank of the application.
Citibank will process the request and link your designated Citibank account to your Trading Account.
When the registration process is completed, your broker will notify you in writing.
Log on to Citibank Online to view your share sale proceeds and make share purchase payments.
Please liaise with your stockbroker to obtain the EPS Application Form to link up your Citibank SGD-denominated deposit account to your share trading account. Complete the EPS application form duly signed and returned to your stockbroker.
* The registration process will take between 1 to 2 weeks. During this period, the settlement of trades will be in cash or cheque. If you already have an existing EPS arrangement with another bank, there will be an additional de-registration period of 1 to 2 weeks.
The Singapore Exchange facilitates the transfer of SGD-denominated funds between an investor's designated bank account with a participating bank and his broker's bank account for the purpose of share Sales/Purchase settlement. This scheme is commonly known as Electronic Payment of Shares.
The EPS service allows for the automatic credit of the customer's bank account on trade settlement date for Share Sales or Contra Proceeds. For share purchases payment, customers can log into Citibank Online and use the secured EPS payment function to make payments either as a lump sum or by contract amounts.
Citibank Singapore is the first foreign bank to provide this service besides DBS/POSB, UOB and OCBC.
When I sell my stocks listed on SGX:
EPS facilitates the direct crediting of payment in Singapore dollars into your bank account after you have sold your shares.
Citibank will receive instructions from your stockbroker to credit your designated bank account with the amount due to you for the share sales proceeds. After initiating payment, your stockbroker will send you the sales contract note/s indicating the amount paid in Singapore dollars and the date it will be credited into your designated bank account.
When I purchase stocks listed on SGX:
EPS provides a facility for you to make payment in Singapore dollars via Citibank Online to your stockbroker for shares purchased. Once you have received your contract note, you may make payment for your shares via Citibank Online.
- Faster Access to Share Sales Proceeds:Sales proceeds are immediately available on settlement date. There is no time lag and funds start to earn interest from settlement date once it has been credited into your Citibank deposit accounts
- For example, if a cheque is sent to you promptly after due date (i.e. Due Date + 1 market day), you will receive it the following day (i.e. Due Date + 2 market days) and assuming you deposit it the day after (i.e. Due Date + 3 market days), your funds will be available to you on the fourth day after due date (i.e. Due Date + 4 market days). Under EPS, you will have access to your funds on the next working day after due date (i.e. Due Date + 1 market days).
- Greater convenience as there is no need to bank-in the cheques received from the sale of shares. Payments via Citibank Online can be executed anytime from the comfort of your home.
- Customers retain full control on what to pay to the participating stockbrokers. The EPS scheme is not a GIRO service.
- Assurance:
Payment will be credited into your designated Citibank account for your sales of shares or debited from your Citibank account to their stockbroker for shares bought. Customers need not worry about their shares bought being force sold due to misplaced cheques or cheques lost in the mail. With EPS, the stockbroker will receive the payment on the market day after the customer initiates the payment.
Please liaise with your stockbroker to obtain the EPS Application Form to link up your Citibank SGD-denominated deposit account to your share trading account. Please complete the EPS application form duly signed and returned to your stockbroker. The registration process will take between 1 to 2 weeks. If you already have an existing EPS arrangement with another bank, there will be an additional de-registration period of 1 to 2 weeks.
EPS applications are processed by The Singapore Exchange Securities Trading Limited on a weekly basis, i.e. on every Friday. However, if Friday is a public holiday, the application will be processed the next working day, i.e. Monday (if it is a working day). You will be advised in writing when the linkage of your designated Citibank account to your Trading Account has been activated. Please be advised that prior to approval, settlement of trades will be in cash or cheque.
Thereafter, share sale proceeds will be automatically credited into your registered bank account. For share purchase payment, please proceed to Citibank Online to effect the payments.
No, the EPS Service is only available on Citibank Online for share purchase payments.
No, there are no fees levied by Citibank for the EPS Service.
Yes, you can view all your outstanding contracts of your share trading account that is linked with your Citibank deposit account. Please note that your contracts will be removed from the outstanding records after the due date of T+3, regardless if you have paid for the contract or not.
You will be able to choose from 2 payment options via EPS through Citibank Online. You could pay by individual contracts or choose to pay any amount to your broker via the lump sum payment option.
For EPS made before 2130 hours (Singapore Time), your broker will receive the payment on the next working day. For EPS made after 2130 hours (Singapore Time), your broker will receive payment 2 working days later (for Friday, Saturday, Sunday and eve of public holidays, your broker will receive payment on the next working day regardless of the time of transaction).
Your paid contracts through EPS will only be excluded from the contract table after your broker acknowledges the receipt of your payments. In the event that the service is unavailable or unsuccessful, please try again later.
Yes. You may designate a Joint AND/OR account to apply for the EPS facility. However, please note that Joint AND Only accounts cannot be used to effect EPS payment.
Yes. You can choose to make payment via cash, cheque or telegraphic transfer if you do not wish to initiate payment via EPS through Citibank Online.
Yes, but you have to pay in Singapore dollars. The contract value is then expressed in the Singapore dollars equivalent and you can make payment through EPS. The FX rate applied on your payment and receipt from sale of shares will originate from the stockbroker.
Electronic Payment of Shares
Electronic Payment of Shares (EPS) is a convenient way of paying for your share purchases and receiving payment from the sale of your shares via Citibank Online.
- Online cheques can only be sent to a payee in Singapore. There is no service fee incurred for issuing an online cheque. Once the cheque is issued, your account will be immediately debited for the cheque amount. If you would like to cancel the cheque, you will need to inform Citibank to cancel the cheque.
- MEPS Instructions received after 5pm will be processed and effected on the next business day.
- Payments to billing organisations using a Citibank Credit Card as source of funds will not earn any rewards and/or rebates under any Citibank rewards or loyalty programme.
- This is applicable only for selected billing organizations.
- This is only applicable for participating countries with Citibank Global Transfer.
1 PIN refers to Personal Identification Number.
- Remittances / Telegraphic Transfers
- Citibank Global Transfers (CGT)
- Real Time Overseas Transfers
Make overseas fund transfer around the world at your convenience with Citibank Payments and Transfers.
- Features
- Getting Started
Unlock a world of possibilities to meet your overseas fund transfer needs. For greater flexibility and convenience, you can now remit money in 43 currencies*.
Enjoy faster, easier and more secure funds transfer anytime, anywhere via Citibank Online or Citi Mobile® App. You can also add payees and make multiple transfers all at once, while on the go.
Enhanced with a tracker that allows checking of overseas fund transfer status with ease.
Available currencies:
Australian
Dollar (AUD)
Bahraini
Dinar (BHD)
Bangladeshi
Taka (BDT)
Brunei
Dollar (BND)
Cambodian
Riel (KHR)
Canadian
Dollar (CAD)
Chinese Yuan
Renminbi (CNY)
Czech
Koruna (CZK)
Danish
Krone (DKK)
East Caribbean
Dollar (XCD)
Euro (EUR)
Fiji Dollar (FJD)
Hong Kong
Dollar (HKD)
Hungarian
Forint (HUF)
Indian
Rupee (INR)
Indonesian
Rupiah (IDR)
Israeli New
Shekel (ILS)
Japanese
Yen (JPY)
Kenyan
Shilling (KES)
Laotian
Kip (LAK)
Macanese
Pataca (MOP)
Malaysian
Ringgit (MYR)
Mauritian
Rupee (MUR)
Nepalese
Rupee (NPR)
New Zealand
Dollar (NZD)
Norwegian
Krone (NOK)
Pakistani
Rupee (PKR)
Papua New Guinean
Kina (PGK)
Philippine
Peso (PHP)
Polish
Zloty (PLN)
Singapore
Dollar (SGD)
South African
Rand (ZAR)
South Korean
Won (KRW)
Sri Lankan
Rupee (LKR)
Sterling
Pound (GBP)
Swedish
Krona (SEK)
Swiss
Franc (CHF)
Taiwan
Dollar (TWD)
Thai
Baht (THB)
Turkish
Lira (TRY)
UAE
Dirham (AED)
United States
Dollar (USD)
Vietnamese
Dong (VND)
FAQs
You can choose to debit from any of your existing checking/ savings accounts (in the 15 existing currencies):
| S.No | Currency Name | Code |
| 1 | Singapore Dollar |
SGD |
| 2 | US Dollar |
USD |
| 3 | Canadian Dollar |
CAD |
| 4 | British Pound | GBP |
| 5 | Australian Dollar | AUD |
| 6 | New Zealand Dollar | NZD |
| 7 | Euro | EUR |
| 8 | Swiss Franc | CHF |
| 9 | Japanese Yen | JPY |
| 10 | Hong Kong Dollar | HKD |
| 11 | United Arab Emirates Dirham | AED |
| 12 | Danish Krone | DKK |
| 13 | Norwegian Krone | NOK |
| 14 | Swedish Krona | SEK |
| 15 | South African Rand | ZAR |
You can choose to remit in any of the 43 currencies:
| S.No |
Currency Name |
Code |
| Group 1 | ||
| 1 | Australian Dollar | AUD |
| 2 | Brunei Dollar | BND |
| 3 | Canadian Dollar | CAD |
| 4 | Danish Krone | DKK |
| 5 | Euro | EUR |
| 6 | Hong Kong Dollar | HKD |
| 7 | Indian Rupee | IDR |
| 8 | Japanese Yen | JPY |
| 9 | New Zealand Dollar | NZD |
| 10 | Norwegian Krone | NOK |
| 11 | Philippine Peso | PHP |
| 12 | Singapore Dollar | SGD |
| 13 | South African Rand | ZAR |
| 14 | Sri Lanka Rupee | LKR |
| 15 | Sterling Pound | GBP |
| 16 | Swedish Krona | SEK |
| 17 | Swiss Franc | CHF |
| 18 | Thai Baht | THB |
| 19 | United Arab Emirates Dirham | AED |
| 20 | United States Dollar | USD |
| Group 2 | ||
| 1 | Bahraini Dinar | BHD |
| 2 | Bangladeshi Taka | BDT |
| 3 | Cambodian Riel | KHR |
| 4 | Chinese Yuan Renminbi | CNY |
| 5 | Czech Koruna | CZK |
| 6 | Eastern Caribbean Dollar | XCD |
| 7 | Fiji Dollar | FJD |
| 8 | Hungarian Forint | HUF |
| 9 | Indonesian Rupiah | IDR |
| 10 | Israeli New Shekel | ILS |
| 11 | Kenyan Shilling | KES |
| 12 | Laotian Kip | LAK |
| 13 | Macanese Pataca | MOP |
| 14 | Malaysian Ringgit | MYR |
| 15 | Mauritian Rupee | MUR |
| 16 | Nepalese Rupee | NPR |
| 17 | Pakistani Rupee | PKR |
| 18 | Papua New Guinean Kina | PGK |
| 19 | Polish Zloty | PLN |
| 20 | South Korean Won | KRW |
| 21 | Taiwan Dollar | TWD |
| 22 | Turkish Lira | TRY |
| 23 | Vietnamese Dong | VND |
You can make these transfers via the Citi Mobile® App or log in to Citibank Online. It can be found under Payments and Transfers, select a payee to begin. You can also walk into a Citibank branch to make a manual instruction.
Group 1 currencies:
Yes, you may book a rate with your Treasury Sales Officer, and input your Foreign Exchange Contract number in the online instruction.
Group 2 currencies:
No. At this moment, these new currencies are not available via Treasury Sales Officers.
The maximum transaction limit for both Group 1 and 2 currencies is SGD250,000.00 equivalent.
The minimum transaction limit for Korean Won (KRW), Taiwan Dollar (TWD), Laotian Kip (LAK) and Nepalese Rupee (NPR) is USD25.00 equivalent.
Group 1 currencies:
Yes, you may submit an online secure message to request for a Foreign Exchange rate from your Treasury Sales Officer.
Group 2 currencies:
No, these 23 currencies will not be available for booking via Treasury Sales Officers.
Transfer may take up to 3 working days from the day of instruction. For Group 2 Currencies, the transfer may take up to 7 to 10 working days, depending on the individual countries and banks receiving the funds.
Rates provided are an "All in Rate", which will be different from the prevailing interbank market rate of the time of execution, as it includes a Bank Spread. Spreads charged are determined by the Bank in its discretion according to the amount placed, and will not exceed 3%.
Yes.
There will be no fees charged for transfers to Citibank accounts. For transfers made to non-Citibank accounts, there will be a 0.125% commission fee charged (capped at S$200) and a cable fee of S$30 (S$25 for Citi Priority and S$20 for Citigold and Citigold Private Clients)
You may change your sending currency to one that is different from the destination home currency, but a second conversion charge may be incurred, as applied by the beneficiary bank.
You may choose to send your funds in any of the existing currencies currently offered by Citi.
You may log in to Citibank Online or the Citi Mobile® App to view your transfer history.
Depending on your preferred channel of alerts and alert threshold, you may be notified via SMS or email.
For Group 2 Currencies, this service will not be available at the following (SGT) timings: Mondays to Saturdays, during system downtimes: 6:30AM to 8:00AM
- Benefits & Features
- Participating Countries
- Getting Started
- Saves time - Transfer funds instantly online
- Free - No fees for remittances or telegraphic transfers
- Globality - Transfer funds between your Citibank account across 7 countries
Free and instant online fund transfers with a maximum daily outgoing limit of S$250,000^ to other Citibank accounts via Citibank Global Transfer.
^ Depending on the rules and regulations of the country where the account is located, certain currency/account type may be eligible and/or a lower transfer limit may apply. Countries with lower CGT limits: Korea & United Arab Emirates (UAE).
| America |
Asia Pacific |
EMEA |
|---|---|---|
| United States | Hong Kong Korea Singapore |
United Arab Emirates United Kingdom |
Simply log in to your Citibank Online account and click on 'Payments & Transfers' from the top menu to begin.
- Features
- Getting Started
Unlock a world of possibilities to meet your overseas fund transfer needs. For greater flexibility and convenience, you can now remit money in 3 currencies* instantaneously.
Enjoy faster, easier and more secure funds transfer anytime, anywhere via Citibank Online or Citi Mobile® App. You can also add payees and make multiple transfers all at once, while on the go.
Enhanced with a tracker that allows checking of overseas fund transfer status with ease.
Available currencies for Real Time Overseas Transfer:
Thai
Baht (THB)
Sterling
Pound (GBP)
Indian
Rupee (INR)
Please be informed that with effect from April 15 2019, Citibank Singapore Limited will operate under a new SWIFT Bank Identifier Code (“BIC”) and Bank Code for SGD payment instructions. The new BIC and Bank Code are set out in the table below.
To ensure that your transactions are processed successfully, you will need to select the respective Citibank’s BIC when you initiate new fund transfers from your Citibank Singapore Limited accounts and/or inter-bank payment instructions to Citibank Singapore Limited accounts. The changes are relevant to transactions involving a transfer of funds to Global Consumer Banking (Wealth management products and services, unsecured and secured products), CitiBusiness Banking accounts and Citi International Personal Bank accounts, and is applicable to all Fast and Secure Transfer (FAST),
inter-bank GIRO, MAS Electronic Payment System (MEPS) and incoming SGD Telegraphic Transfers.
Frequently Asked Questions:
1. Why is there a change in payment instructions to Citibank Singapore Limited?
Citi Singapore operates under two legal entities – Citibank N.A., Singapore Branch and Citibank Singapore Limited.
Citi Singapore has decided to maintain separate transaction settlement accounts for the two legal entities. As such, Citibank Singapore Limited will be issued a new SWIFT Bank Identifier Code (BIC) and a new Bank Code to be used for its SGD transactions. This means that you will need to use these new codes when you make any SGD transaction to your Citibank Singapore Limited ((Wealth management products and services, unsecured and secured products), International Personal Banking and CitiBusiness Banking account(s).
Kindly take note of the correct corresponding banking information, as listed in the table below.
Table 1 :
| Currency | SGD | Others (No change. For reference only) |
|
| Before 15 April 2019 (Old BIC) |
On and After 15 April 2019 (New BIC) |
||
| SWIFT Bank Identifier Code (BIC) | CITISGSGXXX | CITISGSLXXX | CITISGSGGCB |
| Bank Code | 7214 | 9201 | |
| FAST bank description | CITIBANK, N.A. | CITIBANK SINGAPORE LIMITED | |
2. How does this affect my outgoing transfers?
Any existing outgoing transfers from Citibank will not be affected by the change in BIC and Bank Code.
However, from 15 April 2019 onwards, you will need to ensure you select the correct BIC (refer to Table 1 above) when you initiate new SGD fund transfers from your Citibank Singapore Limited account to other Citibank Singapore Limited and Citibank N.A., Singapore branch account. No action is required for your existing payment set up.
In the event you experience difficulties in transferring funds to your Citibank Singapore Limited account, please delete your existing setup and re-establish a new transfer instruction.
3. How does this affect my incoming transfers?
With effect from April 15 2019, the SWIFT Bank Identifier Code (BIC) will be changed to CITISGSL. This is applicable for all new SGD fund transfers (for SGD only) setup done via inter-bank payment platforms such as Fast and Secure Transfer (“FAST”), Inter-bank GIRO (“GIRO”), MAS Electronic Payment System (“MEPS”) and Telegraphic Transfers (“TT”) to Citibank Singapore Limited.
In order for incoming SGD funds/payments (for SGD only) to your Citibank Singapore Limited account(s) to be successfully processed, please provide the SWIFT Bank Identifier Code (BIC) as CITISGSL to the relevant parties.
Payments made to an account(s) with incorrect BIC will not be processed and you may incur additional charges.
For incoming transfers in other currencies, there is no change in current BIC Code (CITISGSGGCB) and Bank Code (7214).
4. Are there are any changes for my existing ‘account payee’ of another Citibank Singapore Limited account, already set up in my account?
No, there is no change to your existing account payee set up.
5. What should I do if I want to add a new payee of another Citibank Singapore Limited account?
If you are adding a payee via Citibank Online or Citi Mobile App, select Citibank Account (local) or ‘Electronic Transfer (GIRO/MEPS/FAST).
If you have selected to make a SGD payment via Electronic Transfer, please ensure you enter the correct SWIFT Bank Identifier Code (BIC).
6. What do I have to do when I transfer funds to another party’s Citibank N.A., Singapore Branch account from
15 April 2019 onwards?
There will be no change to the legal entity name and corresponding bank identifier codes for fund transfers to Citibank N.A., Singapore Branch accounts.
As such, you do not need to make any changes in any pre-established payees which you may have set up for regular funds transfers to Citibank N.A., Singapore Branch accounts.
However, please note that there will now be two bank names, Citibank NA Singapore and Citibank Singapore Limited, on the various inter-bank payment platforms (FAST, GIRO, MEPS, TT) To ensure that your transaction is processed successfully, kindly ensure that you select the correct Citi legal entity name and corresponding bank identifier codes when you initiate and/or receive payment instructions per stipulated in Table 1 as shown above.
With effect from mid-September 2022, the default Daily Transfer limits for Citibank Singapore Limited CASA Accounts will be S$5,000 for the following transfer types. You can update your Daily Transfer limits by following the steps set out below, up to the maximum limit stated for each transfer type.
- Overall Local transfer limits: Max limit S$200,000
- FAST: Max limit up to your existing Overall Local transfer limit or S$200,000, whichever is lower
- PayNow: Max limit up to your existing FAST transfer limit or S$200,000, whichever is lower
- Overseas Transfers: Max limit S$250,000
- Citi Global Transfers: Max limit S$250,000
How to manage your funds transfer limits via the Citi Mobile® App.
Please also be informed that you can only perform funds transfer limit increases only if you have registered for Citi Mobile® App with enhanced security. If you are newly registered for Citi Mobile® App with enhanced security, please expect a 12-hour cooling off period before you can make any limit increase changes to your existing funds transfer limits via the Citi Mobile® App.
For decrease in limit requests, your new limit value will be effected immediately without any cooling off period.
Alternatively, you can also manage your funds transfer limits via Citibank Online.
- Tap on “Payments & Transfers” tab.
- Select “Manage Payments & Transactions” from the sidebar menu.
- Select “Manage Daily Transfer Limits” from the sidebar dropdown menu.
- Choose your preferred funds transfer limit for local and overseas transfers and tap on “Yes, confirm” to proceed.
- For increase in limit requests, proceed to authorize your action by providing the Transaction Authorization Code (TAC) or scan the QR code.
PayNow is a funds transfer service that allows customers of participating banks/organisations to send and receive Singapore Dollar funds almost instantly from one participating bank/organisation to another using just their mobile number, NRIC/FIN, UEN or Virtual Payment Address.
Yes, simply select Scan and Pay on Citi Mobile App to scan a QR which displays the PayNow logo. You can also select My QR to generate your own personal QR code which you can share with anyone who needs to send you funds.
Yes, PayNow is secure and adopts the same high security standards established by the banking industry in Singapore for other funds transfer services such as FAST and Interbank GIRO.
PayNow transaction limits to mobile number, NRIC/FIN & UEN are at a minimum of S$1 and a maximum of S$200,000 in a day.
PayNow transaction limits to Virtual Payment Address are at a minimum of S$1 and a maximum of S$5,000 as as non-bank financial institutions (‘NFI’) have a maximum load capacity of S$5,000. These load capacity controls are managed at NFI’s end.
Please see the tutorial guide linked here for a quick overview.
Please see the tutorial guide linked here for a quick overview.
No, you may transfer funds with PayNow only between participating banks/organisations. You may transfer funds between a participating and non-participating bank through other channels such as FAST or Interbank GIRO.
No. PayNow can only be used for SGD fund transfers between bank/organisation accounts of participating banks/organisations in Singapore. For foreign currency or overseas transfers, please choose Telegraphic Transfers or Citi Global Fund Transfers instead.
Yes, you can pay businesses with PayNow via our Citi Mobile® App just by keying in their UEN number. Please note that the business you wish to pay to must first have registered with PayNow. You will be required to enter a transaction description, billing reference number, or receipt number based on the business's requirements.
To download the Citi Mobile® App, click here.
The Unique Entity Number (UEN) is the standard identification number of a business entity or company entity that uniquely identifies this entity. For PayNow, some businesses may provide their UEN accompanied with a 3-character suffix. The suffix acts as an identifier to ensure that payments are made to the correct bank account.
Please approach the merchant or business to check if they accept PayNow as a form of payment, and the correct UEN to enter to make payment.
The status of your funds transfer will be reflected on your confirmation page and you may also check your transaction history on Citibank Online or Citi Mobile® App. You should also receive Citi Alerts for fund transfers (subject to the transaction value threshold that you have set) via email or SMS.
PayNow transfers are free. There are also no charges for linking your mobile number or NRIC/FIN to your Citi account.
Inform us immediately via Citibank Online so we can attempt to help you recover the funds to the best of our ability.
- Click on 'Messages'
- 'Compose mail' to send us details of your transaction and request to recover your funds
Note that funds transferred to an unintended recipient may or may not be recovered. The return of such funds is at the discretion of the recipient bank/organisation and subject to the consent of the recipient. As such, please take utmost care in ensuring the accuracy of the mobile number, NRIC/FIN, UEN or Virtual Payment Address, and the account nickname of the recipient before you confirm to proceed with each transfer.
If you have updated your mobile number with the bank, you will need to link your preferred Citi account again. Your old mobile number that was previously linked to receive funds via PayNow will be automatically unlinked in 7 working days from the time of update. You should instruct each party from whom you are expecting to receive funds through PayNow to transfer funds to your updated mobile number once it has been linked to your Citi account.
Yes, PayNow transfers are available 24/7.
Note : In rare cases, we may need to contact you if more information is required to process your transaction.
- S$ Savings Account
- S$ Money Market Account
- S$ Basic Banking Account
- S$ Checking Account
- S$ Citi MaxiGain Savings Account
- S$ Maxisave Account
- S$ Maxisave Sweep Account
- S$ InterestPlus Savings Account
- S$ Tap & Save Account
- S$ Step-Up Interest Account
- S$ Wealth First Account
- S$ Savings Account
- S$ Money Market Account
- S$ Basic Banking Account
- S$ Checking Account
- S$ Citi MaxiGain Savings Account
- S$ Maxisave Account
- S$ Maxisave Sweep Account
- S$ InterestPlus Savings Account
- S$ Tap & Save Account
- S$ Step-Up Interest Account
- Citibank Ready Credit accounts
- Citibank Credit Card accounts
- S$ Wealth First Account
Only the primary mobile number that is maintained with the bank can be linked to receive funds via PayNow.
Yes, a foreign mobile number can be used to receive funds via PayNow if the foreign mobile number is maintained as your primary mobile number with the bank.
No, passport numbers cannot be used to receive funds via PayNow.
If you intend to only send funds via PayNow, you do not need to link your mobile number or NRIC/FIN. However, if you would like to also receive funds via PayNow using your mobile number or NRIC/FIN, you would need to link your mobile number or NRIC/FIN to your Citi account.
If you have received money and do not know where it came from, you should contact us immediately. You should not utilise the money.
If we have been informed that someone else is trying to link the same mobile number or NRIC/FIN to an account with another bank, we will attempt to contact you within 3 business days to verify your mobile number or NRIC/FIN. If we fail to reach you within this period, we may unlink your mobile number or NRIC/FIN from your Citi account. Please see the PayNow terms and conditions here for further information.
The VPA proxy is a new PayNow proxy (other than Mobile number, NRIC/FIN, and UEN) that allows you to transfer to non-bank financial institutions (‘NFI’). The registration of the VPA proxy is done at NFI’s end.
PayNow is currently offered by 3 NFIs – Singtel Dash, GrabPay & Liquid Pay
FAST funds transfers can be made to and from these accounts :
- S$ Savings Account
- S$ Money Market Account
- S$ Basic Banking Account
- S$ Checking Account
- S$ Maxisave Account
- S$ Maxisave Sweep Account
- S$ InterestPlus Savings Account
- S$ Tap & Save Account
- S$ Step-Up Interest Account
- S$ Wealth First Account
- Citibank Ready Credit accounts (incoming only)
- Citibank Credit Card accounts (incoming only)
- CitiBusiness accounts (incoming only)
- Citibank Commerical Cards (incoming only)
FAST funds transfers cannot be made to and from:
- USD International Card accounts
- All loan and credit line accounts
- Citibank Ready Credit accounts (outgoing)
- Citibank Credit Card accounts (outgoing)
- Corporate and CitiBusiness accounts (outgoing)
| Participating banks/organisations | Transaction Limits |
|
Per Transaction Limit
Daily Transaction Limit
Transfer limit to non-bank financial institutions (‘NFI’) accounts*:
|
FAST funds transfers lets you transfer or pull funds almost instantly among participating banks/organisations in Singapore.
| Local interbank transfers | |||
| GIRO | MEPS | FAST | |
| Speed | 2-3 business days | Within same business day | Within minutes |
| Daily Transaction Limit | S$ 200,000 | ||
| Per Transaction Limit | Minimum Amount: S$1 Maximum Amount: Daily limit applies |
Minimum Amount: S$1 Maximum Amount: S$200,000 |
|
- Login to Citibank Online
- Select "Payments & Transfers"
- Manage Payee list
- Add a payee under the GIRO/MEPS/FAST option with your payee details:
- Bank/organisation BIC code
- Account number
- Activate your payee by entering the One time PIN shown on your Online Security Device*
*OSD required for adding new payees, regardless of the transaction amount - "Make a payment & transfer" by selecting "Transfer via FAST" option
No, you can use the same GIRO/MEPS payee to do a FAST transfer.
Citi Mobile does not support this feature. Please login to Citibank Online to add a payee.
Yes, FAST funds transfer is available anytime, 24/7, even on Sundays and Public Holidays, at your convenience.
Note: In rare cases, we may need to contact you if more information is required to process your transaction.
Yes, you will receive Citi Alerts via email or SMS when you subscribe for the service on Citibank Online to receive Citi Alerts via email or SMS.
Inform us immediately via Citibank Online so we can attempt to help you recover the funds to the best of our ability.
- Click on 'Messages'
- 'Compose mail' to send us details of your transaction and request to recover your funds
Note that transferred funds are recoverable only at the discretion of the recipient bank/organisation and subject to the consent of the recipient. As such, please take utmost care in ensuring accuracy of recipient and recipient bank/organisation details inserted, before performing your transfer.
Citibank does not have this FAST feature at this point in time. You can still continue to pay your bills by selecting "Billing organisation" as your payee.*
*It may take up to 7 days to complete.
Future dated or recurring options are available on Citibank Online, but will be executed as GIRO transfers. Your account will be debited one day prior to the date and funds will be sent out on the actual day.
Future dated or recurring payment options do not apply for FAST transfer to non-bank financial institutions (‘NFI’) accounts.
FAST can only be used for SGD funds transfers between bank/organisation accounts of participating banks/organisations in Singapore. For overseas transfers, opt for Telegraphic or Citi Global Transfers instead.
You can utilise other modes of transfers such as MEPS to transfer funds from your Citibank account to another bank account within Singapore on the same day, at a nominal charge of S$5 via Citibank Online.
*For MEPS performed after 5PM on a business day, the funds will be transferred on the following business day.
Yes, FAST fund transfer is available 24/7 including non-business days such as Sundays and Public Holidays. The value date of a FAST fund transfer effected after 11pm on a business day or effected on a non-business day will be the next business day.
| Q: | A: |
|---|---|
| 1. What are daily funds transfer limits? | The daily funds transfer limits refer to the total amount which you can pay/ transfer each day from your bank account(s). |
| 2. What are the maximum daily funds transfer limits which I can configure? | Daily funds transfer limit
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| 3. I have just opened my banking relationship with Citi. What is my default limit? | For new to bank customers, the default limit for all types of funds transfer is SGD 5,000. To increase the limits, please update via the “Manage Transfer Limits” link under the Payments and Transfers module. Please note that a 12-hour cooling off period applies. If there is a Citi mobile token registration, please note that you will not be able to perform cumulated transactions of more than SGD 1,000 for a period of 12 hours. |
| 4. When updating my limits, why do I see the error “Amount entered exceeds maximum limit” | The maximum limit configurable is up to the values indicated in question 2. If new limit entered exceeds the maximum allowed, this error message will be displayed. |
| 5. I have just enrolled for Citi Mobile® App with enhanced security but I am unable to increase my funds transfer limits. Why is that so? | For your security, there is a 12-hour cooling off period post enrolment of enhanced security function in Citi Mobile® App before you can perform any increase in funds transfer. |
| 6. Does the 12-hours cooling off period for funds transfer limits apply to limit decreases? | No, limit decrease requests will take effect immediately. The 12-hour cooling off period only applies to increase in funds transfer limits. This is intended to protect customers from scammers seeking to make unauthorised transactions. |
| 7. Can the cooling off period be shortened? | For your security, the cooling off period cannot be shortened. |
| 8. Why do I see a ‘Limit exceeded’ error when attempting to do a PayNow transfer or FAST transfer? | The following are a few scenarios which may result in this error:
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| 9. Am I able to perform funds transfers above my set transfer limit? | Once a limit has been set, no transaction, or sum of transactions totaling an amount greater to the daily limit set, can be performed on the same day. |
| 10. What is an authorisation limit? | The authorisation limit refers to the amount which you can pay or transfer before being asked to authorize the transaction. It applies to each transaction you make and differs by transaction type. If the transaction amount is equal to or above the authorisation limit, you will be required to authorise the transaction using the Citi Mobile® App with enhanced security capabilities. If you have not enrolled for Citi Mobile® App with enhanced security capabilities, please log in to the Citi Mobile® App to set it up. |
| 11. What are the default authorisation limits? |
For PayNow transfers above SGD 1,000, enhanced security authorisation is required |
Yes, you can debit your Citibank Credit Card to make a bill payment to selected billing organisations. Under "Payments & Transfers" select "Billing organization" as your payee.
Citibank Global Transfer (CGT)
For transfers to Citi accounts overseas up to S$ 250,000 select "Citibank Global Transfer" as your Payee Type in Citibank Online. Just ensure that the account details of the international account recipient is on your payee list and has been activated with an Online Authorisation Code (OAC).
Telegraphic Transfer
For transfers out of Singapore or in a different currency within Singapore to other bank accounts, select “Telegraphic Transfer” as your Payee Type.
Yes, you may select 'Manage Payments & Transactions' and setup a recurring payment from your Citibank Savings/Checking account to pay your Citibank Credit Card bills. Choose between making the minimum payment or full payment.
Yes, you can select the option to pay or transfer the funds today or at a future date.
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