Self-Service Banking Tips

To report a fraud or scam, please contact us immediately at:

(1) Citibank Fraud hotline: (65) 6337 5519 OR

(2) CitiPhone hotline: (65) 6225 5225 or (65) 6224-5757 (for International Personal Bank Clients) 

  What should you do?
Scenario 1:
If you receive an SMS from Citibank (Sender number: 72484) to authorise a charge on your card/account.		 Reply 1
if the charge was authorised by you. Reply 2 if the charge was not authorised by you.

You may also call Citibank at (65) 6337 5519
Scenario 2:
If you receive any suspicious communications claiming to be from Citibank		 Step 1:
Please do not click on any links provided or provide any personal and banking information to anyone over unsolicited calls or on a suspicious website.

Step 2:
Contact the CitiPhone hotline at (65) 6225 5225 or (65) 6224-5757 (for International Personal Bank Clients) to report on the alleged scam or to verify if the communications are legitimate.
Scenario 3:
If you suspect or detect that your account is being compromised.		 Step 1:
If you suspect that your card details have been compromised, please temporarily lock your card via the Citi Mobile® App so that no one else can use it.

To lock your card, click “Manage” on your card on the Citi Mobile® App.

Step 2:
Contact the Citibank Fraud hotline at (65) 6337 5519 to report on the scam accident and provide the relevant details to our fraud agents:

  • • Approximate date and time of the alleged scam or fraud
  • • Channel that the scammer used (phone call, SMS, email, e-commerce platform)
  • • A copy of the scam message if available
  • • What was the information provided to the scammer
Scenario 4:
If you misplaced your card or your card is lost or stolen		 Step 1:
Temporarily lock your card via the Citi Mobile® App so that no one else can use it. You may unlock your card easily on the Citi Mobile® App when you need to.

Step 2:
Report as lost or stolen via the Citi Mobile® App
To lock your card or report as lost or stolen, click “Manage” on your card on the Citi Mobile® App.

CREDIT CARDS

Here are the various channels to activate your new card:

a) Citi Mobile® App

  1. Log in to your Citi Mobile® App.
  2. Tap the Profile menu → Under 'Credit Card Settings' tap on the card you would like to activate.
  3. Tap 'Activate now'.
  4. Enter the One Time Pin (OTP) of Citi Mobile Token to proceed.
  5. Enter the CVV of your new card.
  6. Tap Activate.

b) Citibank Online

  1. Sign on with your User ID and Password
  2. Under 'Services' > 'My Profile', click on 'Card Activation' link and follow the steps on-screen
  3. Please enter the One-Time PIN (OTP) displayed on your Citi Mobile Token or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed

c) Self-service Phone Banking

  1. Call our 24-hour self-service hotline at +65 6225 5225
  2. Enter your NRIC or card number
  3. Follow the Interactive voice response instructions

Please note that card activation is available only on self-service channels. CitiPhone Banking does not support card activation on your behalf.

For more information, click here.

You may activate your Credit/ Debit/ ATM card(s) for overseas usage via our various convenient channels available anywhere, anytime:

a) Citi Mobile® App

  1. Log in to your Citi Mobile® App.
  2. Tap the Profile menu → Under 'Credit Card Settings' tap on the card you would like to activate for overseas usage.
  3. Tap on enable the 'Overseas Use' switch.
  4. Enter the One Time Pin (OTP) of Citi Mobile Token to proceed.
  5. Card is activated for overseas usage.

b) Citibank Online

  1. Sign on with your User ID and Password.
  2. Under 'Services' > 'My Profile', click on 'Overseas Card Activation' link and follow the steps on-screen
  3. Please enter the One-Time PIN (OTP) displayed on your Citi Mobile Token or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed

c) Self-service Phone Banking

Please have your Telephone PIN (TPIN) or OTP ready to activate or deactivate your card overseas usage

  1. Call our 24-hour self-service hotline at +65 6225 5225
  2. Enter your NRIC, 16 (Mastercard® & VISA ) or 15 (AMEX card member) digit card number or 10 digit customer number
  3. Select option 2 from the Main Menu
  4. Select option 4 for overseas usage activation or deactivation
  5. Follow the interactive voice response instructions and enter the details requested
  6. Choose to activate permanently or for time-bound period, or simply deactivate your overseas function

Please note that card activation is available only on self-service channels. CitiPhone Banking does not support card activation on your behalf.

For more information, click here.

There are various ways to pay your Credit Card/ Ready Credit bills:

a) Citibank Online

  1. Sign on with your User ID and Password
  2. Go to 'Payments & Transfers' tab
  3. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
  4. Select your Citibank Credit Card / Ready Credit account which you want to make payment to
  5. Select your Citibank account which you want to make payment from
  6. Enter the amount you want to pay to your Credit Card / Ready Credit account
  7. Choose Payment method and click 'Next' to proceed

You can also use FAST (Fast and Secure Transfers) to pay your Citibank Credit Card / Ready Credit bills from your non-Citibank account almost instantly.

b) Citi Mobile® App

  1. Launch 'Citibank SG' mobile application on your mobile
  2. Sign on with your User ID and Password.
  3. Open the side menu and go to 'Payment & Transfer' on the top menu
  4. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
  5. Click 'Select Source Account' and choose an account where you want to make payment from
  6. Click 'Select Destination' and choose your Citibank Credit Card / Ready Credit account where you want to make payment to
  7. Enter the amount you want to transfer
  8. Click 'Transfer Type' and choose from the list
  9. Input the notes (optional) for your own reference
  10. Click 'Purpose of Transfer' and select the purpose from the list
  11. Click 'Next' to proceed
  12. Click 'Confirm' to complete the transfer

c) SMS

Citibank SMS Pay - Using your non-Citibank account, you can pay your Citibank Credit Card / Ready Credit bills with a simple SMS

d) Self-service Phone Banking

Please have your Telephone PIN (TPIN) ready to pay your Credit Card/ Ready Credit bills:

  1. Call our 24-hour self-service hotline at +65 6225 5225
  2. Enter your NRIC, 16 (Mastercard & VISA) or 15 (AMEX card member) digit card number or 10 digit customer number
  3. Select option 2 from the Main Menu
  4. Select option 1 for Funds Transfer
  5. Follow the interactive voice response instructions and enter the details requested

e) AXS station or AXS phone application

f) SAM stations

You can enjoy hassle free automatic monthly bill payment for selected merchants.

a) Citibank Online

  1. Sign on with your User ID and Password
  2. Go to Payments & Transfers tab
  3. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
  4. Select your billing organization account which you want to make payment to. (You will need to perform one-time Add Payee)
  5. Select your Citibank Credit Card account which you want to make payment from
  6. Enter the amount you want to pay to your billing organization
  7. Click "Next" to proceed

b) Citi Mobile® App

  1. Launch 'Citibank SG' mobile application on your mobile
  2. Sign on with your User ID and Password
  3. Open the side menu and go to 'Payment & Transfer' on the top menu
  4. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
  5. Click 'Select Source Account' and choose your Credit Card account where you want to make payment from
  6. Click 'Select Destination' and choose your billing organization account where you want to make payment to
  7. Enter the amount you want to transfer
  8. Click 'Transfer Type' and choose from the list
  9. Input the notes (optional) for your own reference
  10. Click 'Purpose of Transfer' and select the purpose from the list
  11. Click 'Next' to proceed
  12. Click 'Confirm' to complete the transfer

c) Self-service Phone Banking

Please have your Telephone PIN (TPIN) ready to pay your Credit Card/ Ready Credit bills:

  1. Call our 24-hour self-service hotline at +65 6225 5225
  2. Enter your NRIC, 16 (Mastercard & VISA) or 15 (AMEX card member) digit card number or 10 digit customer number
  3. Select option 2 from the Main Menu
  4. Follow the interactive voice response instructions and enter the details requested

d) AXS station or AXS phone application

You can set up using your Citibank banking account.

a) Citibank Online

  1. Sign on with your User ID and Password
  2. Please click on 'Payments & Transfers' and select 'Manage Payment & Transactions', followed by 'Credit Card Recurring Payment'.
  3. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed.

b) Application form

If your banking account is not within Citibank Singapore, please visit this link for the application form.

You may download and complete Income Update form by attaching your income documents along with the completed form. The documents can be mailed in or fax to 6704 6529.

Visit this link for more information.

  1. Please deactivate your Card immediately by logging into Citibank Online ('CBOL') or via your Citi Mobile App (‘MBOL’).
    Steps on deactivation can be found
  2. Once you have completed the above, your lost/stolen card is temporarily deactivated. The bank will reject further transactions made on the deactivated card.
    • (i) If you have subsequently found your card, you can activate its usage via CBOL/MBOL.
    • (ii) If the card is no longer in your possession, we recommend that you call into Citi phone at
      +65 6225 5225 to report its loss and for card replacement.
  3. Your replacement Citi debit/credit card and its corresponding PIN will be sent to your address maintained with the bank.

Is your card still with you?

*If no, please see the "Lost Card" section above. If yes, proceed below:

  1. Contact your merchant for further clarifications regarding a discrepancy on your statements first.
    Recollecting your steps that day helps to possibly identify a transaction too.
  2. When no resolution is achieved with the merchant, contact us via our online channels or call into our Citiphone Hotline at +65 6225 5225.
    Our officers will then be able to advise you accordingly.
  3. Submit all required documents by the deadlines provided. The Bank can only proceed to file your dispute case upon receipt of all required documents in good order.
  4. You will receive an email from the Bank should we require any additional documents.
  5. Do note that the dispute timeframe may extend beyond the stipulated timeline of 6 to 8 weeks depending on the complexity* of the cases.
    *A longer period of up to 6 months may be required for complicated cases due to the liaising with the different Card Association(s).
  6. You will receive an official letter on the outcome.
    Please note that the outcome is final and will not be further reviewed.

Please click HERE if you wish to know more about the dispute handling process.

CITIBANK ONLINE (CBOL) / CITI MOBILE® BANKING (MBOL)

You can register online for Internet Banking in 5 easy steps:

To start the process click on 'First Time User - Register' on www.citibank.com.sg.

  1. Select the card type you are registering. If you are registering 2 cards, please just choose one of them, the other cards will be automatically linked to the newly created account.
  2. Read and accept our Terms and Conditions.
  3. Enter the required details on the screen, please keep your card and phone near you - at this stage you will be asked to enter a One-Time PIN (OTP) that you will receive on the mobile number you have registered with us.
  4. Create a User ID and Password.
  5. You will receive a confirmation of registration via email.

You may view our step by step registration guide here.

a) Citibank Online

To obtain a new online security device, simply sign on to Citibank Online and click on Messages to compose a mail. You can select on 'Request for Online Security Device', write your message, and click on 'Submit' to send it to us. Please allow 5-7 business days for delivery of Online Security Device.

b) Branch

Alternatively, you may visit our full banking branch to obtain an OSD.

a) Citibank Online

  1. Sign on with your User ID and Password
  2. Click on 'Services' > 'My Profile'
  3. Click on 'Change ATM PIN' on the left menu
  4. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
  5. Select the card which you want to change PIN
  6. Enter 6-digit New PIN and re-enter the New PIN
  7. Click 'CHANGE PIN' to proceed

b) Citi Mobile® App

  1. Launch 'Citibank SG' mobile application on your mobile.
  2. Sign on with your User ID and Password.
  3. Open the side menu and go to 'Manage Your Card' and select 'Reset ATM / Credit Card PIN'. You can create your new PIN which will be activated instantly
  4. Please Enter your Citi Mobile® login password and click 'Continue'
  5. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
  6. Select the card which you want to change PIN
  7. Enter 6-digit New PIN and confirm the New PIN

Click 'Continue' to proceed

c) Self-service Phone Banking

Please have your Telephone PIN (TPIN) ready to change your PIN:

  1. Call our 24-hour self-service hotline at +65 6225 5225
  2. Enter your NRIC, 16 (VISA & MASTERCARD) or 15 (AMEX card member) digit card number or 10 digit customer number
  3. Select option 3 from the Main Menu
  4. Follow the interactive voice response instructions and enter the details requested

  1. You may have forgotten your User ID. To retrieve your User ID, please click on 'Forgot your User ID' on www.citibank.com.sg
  2. You may have forgotten your password. To reset your password, please click on 'Forgot your password' on www.citibank.com.sg
  3. Your online credentials may have been disabled due to exceeded attempts on the One-Time PIN (OTP).

To unlock your credentials, please kindly call our CitiPhone Banking hotline at +65 6225 5225.

You may view our visual FAQ here.

If you are unable to perform a Citibank Global Transfer, please contact the beneficiary bank to ensure that the account is in a healthy status and that the attempted transfer is within your beneficiary's incoming limit.

If the issue persists, please kindly call our CitiPhone Banking hotline at +65 6225 5225

Global View of account only applies to participating countries as follows:

Australia, China, Hong Kong, India - NRI, Indonesia, Malaysia, Philippines, Taiwan, Thailand, United Arab Emirates, United Kingdom, USA and Vietnam.

Otherwise, you may have already added the same destination country previously.

BANKING ENQUIRIES

a) Citibank Online

  1. Sign on with your User ID and Password
  2. Go to 'My Citi' tab. Click on 'Recent Transactions' which is under the Citibank account you want to check. View your transactions from the view window.

b) Citi Mobile® App

  1. Launch 'Citibank SG' mobile application on your mobile.
  2. Sign on with your User ID and Password.
  3. Click on the account. Enter your OTP (One-Time-PIN) generated using your OSD (Online Security Device) or send an SMS OTP to your registered mobile number.

c) Self-service Phone Banking

With CitiPhone Banking, you can retrieve up to 10 of your most recent transactions.

  1. Call our 24-hour self-service hotline at +65 6225 5225
  2. Enter your NRIC, 16 (VISA & MASTERCARD) or 15 (AMEX card member) digit card number or 10 digit customer number
  3. Select option 1 from the Main Menu
  4. Follow the interactive voice response instructions and enter the details requested. Once your balance has been announced, you will have an option to retrieve your recent activities.

Simply have your Telephone PIN (TPIN) on hand, and then follow:

  1. Call 6225 5225
  2. Enter your NRIC, 16 or 15 digit (AMEX card member) card number or 10 digit customer number
  3. Select option 2 from the Main Menu
  4. Select option 2 for Bill Payment (You will be required to add and activate your payee in Citibank Online first)
  5. Enter your 6-digit Telephone PIN (TPIN)
  6. IVR (Interactive Voice Response) will read the last 3 digits of the billing account which you have set up in Citibank Online. Select the account to pay.
  7. Enter the amount in dollars and cents, leaving out the decimal point.
  8. Before completing the transaction, we will announce the details that you have entered, this is to verify that they are correct.
  9. You can also pay your bills and perform other transactions with Citibank Online.

eStatements can be accessed in your registered mail box or through the Citi Mobile® App/Citibank Online. To view your eStatements via the Citi Mobile® App, you can log in and select your bank/credit card account. Tap on “Statement” and you can view a snapshot of your statement or view it in the form of a PDF. You can even choose to view your statement from a specified time period. Alternatively, you can log in to Citibank Online, click “Download recent statements” from the Quick Tasks option on the right side of the screen, and select the statement for the relevant time period you would like to view.

a) Citibank Online

  1. Sign on with your User ID and Password
  2. Click 'Payments & Transfers' tab
  3. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed.
  4. You will need to set these account details up in the first instance by clicking on 'Add Payee' and choosing the payee type as 'Citibank Accounts (Local)'
  5. Enter Payee Name, Payee Nickname, Account Number and Additional Notes
  6. Click 'Next' and 'Confirm' to proceed
  7. You will be required to enter Transaction Authorization code using the Online Security Device (OSD). Once you have successfully entered the code, the payee will be added. Any account you set up online will be available in Citi Mobile® App.
  8. Select the Citibank account which you want to make payment to
  9. Select your Citibank account which you want to make payment from
  10. Enter the amount you want to pay
  11. Click 'Next' to proceed

Click here for more information.

b) Citi Mobile® App

  1. Launch 'Citibank SG' mobile application on your mobile
  2. Sign on with your User ID and Password (You will be required to add and activate your payee first)
  3. Open the side menu and go to 'Payment & Transfer'
  4. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
  5. Click 'Select Source Account' and choose an account where you want to make payment from
  6. Click 'Select Destination' and choose an account where you want to make payment to
  7. Enter the amount you want to transfer
  8. Click 'Transfer Type' and choose from the list
  9. Input the notes (optional) for your own reference
  10. Click 'Purpose of Transfer' and select the purpose from the list
  11. Click 'Next' to proceed
  12. Click 'Confirm' to complete the transfer

a) Citibank Online

  1. Sign on with your User ID and Password
  2. Click 'Payments & Transfers' tab
  3. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed.
  4. selecting an account under 'Electronic Transfers (GIRO/ MEPS/ FAST)'
  5. You will need to set these account details up in the first instance by clicking on 'Add Payee' and choosing the payee type as 'Electronic Transfers (GIRO/ MEPS/ FAST)'
  6. Enter Payee Name, Payee Nickname, Account Number and Additional Notes
  7. Click 'Next' and 'Confirm' to proceed
  8. You will be required to enter Transaction Authorization code using the Online Security Device (OSD). Once you have successfully entered the code, the payee will be added. Any account you set up online will be available in Citi Mobile® App.
  9. Select the account which you want to make payment to
  10. Select your Citibank account which you want to make payment from
  11. Enter the amount you want to pay
  12. Choose Payment method and click 'Next' to proceed

Click here for more information.

b) Citi Mobile® App

  1. Launch 'Citibank SG' mobile application on your mobile
  2. Sign on with your User ID and Password (You will be required to add and activate your payee first)
  3. Open the side menu and go to 'Payment & Transfer'
  4. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
  5. Click 'Select Source Account' and choose an account where you want to make payment from
  6. Click 'Select Destination' and choose an account where you want to make payment to
  7. Enter the amount you want to transfer
  8. Click 'Transfer Type' and choose from the list
  9. Input the notes (optional) for your own reference
  10. Click 'Purpose of Transfer' and select the purpose from the list
  11. Click 'Next' to proceed
  12. Click 'Confirm' to complete the transfer

c) Self-service Phone Banking

Simply have your Telephone PIN (TPIN) on hand, and then follow:

  1. Call our 24-hour self-service hotline at +65 6225 5225
  2. Enter your NRIC, 16 (VISA & MASTERCARD) or 15 (AMEX card member) digit card number or 10 digit customer number
  3. Select option 2 from the Main Menu
  4. Follow the interactive voice response instructions and enter the details requested You will be required to add and activate your payee in Citibank Online first.

Once your balance has been announced, you will have an option to retrieve your recent activities.

When you are performing the transfer via 'Payments & Transfers', please ensure the full FX contract reference is indicated in this format 'XXXXXXXXXXFXCTXXXXXX'

If you are performing the transfer via our secured message, please ensure the FX contract reference is indicated in this format 'FXCTXXXXXX'

  1. To reset your eStatement password, log in to Citibank Online and Click 'Services' > 'My Profile'
  2. Select E-STATEMENTS AND E-ADVICES' from the left menu, followed by 'Enroll/Edit e-statement'
  3. Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
  4. Click 'Edit' and key in your desired new password at the bottom of the page and click 'Next' and 'Confirm'.

A confirmation will be displayed and the new password will apply for the next statement of account sent to your registered email address.

Investment/ Insurance Feedback

Your feedback is very important to help us seek opportunities for continuous improvements and to meet your needs on the products and services that we offer.

If you would like to share with us your concerns or feedback relating to investment/insurance products or services received form the Bank, please call our CitiPhone Banking (65) 6225 5225 between 8a.m. to 8p.m. or email us at customerservice@citibank.com.sg, Your feedback will be handled and reviewed by an independant investigation unit within the Bank

  1. Upon receipt of your feedback, an email acknowledgment will be provided to you within 2 business days.
  2. Our officers may reach out to you to gather more information related to your feedback.
  3. We will keep you informed of the investigation status within 20 business days from the receipt of your feedback.
  4. In the event more time is required for the investigation, we will keep you updated on the progress of the investigation.
  5. The Bank’s final investigation outcome will be provided in a written response to you.
  6. If despite our best efforts, you believe that we have not addressed your concerns, you may seek assistance from the Financial Industry Disputes Resolution Centre (“FIDReC”). More information is available on www.fidrec.com.sg.

GENERAL ENQUIRIES

You may change your contact details via Citibank Online. Click here for step by step directions.

The information in this page is updated as at 9 January 2017. The information in this page is not intended to provide exhaustive information. You should refer to the applicable terms and conditions or agreement governing your Account and Services for any terms and conditions that apply to your Account or Services.

PLATFORMS CITIBANK ONLINE BANKING (CBOL) MOBILE BANKING (SHOW ME HOW) INSTANT BANKING CENTERS (IBC) BRANCHES PHONE BANKING CITIPHONE OFFICER
 ATM
Check account information

✔

(Show me how)

 ✔ ✔ ✔ ✔   ✔
Check your balance

✔

(Show me how)

 ✔ ✔ ✔ ✔   ✔
Deposit funds     ✔ ✔     ✔
Check recent transactions

✔

(Show me how)

 ✔ ✔ ✔ ✔   ✔
Subscribe for CitiAlerts for account transactions ✔   ✔ ✔   ✔  
Transfer of funds to 3rd party

✔

(Show me how)

 ✔ ✔ ✔ ✔ ✔ ✔
Activation of ATM/Debit card ✔ ✔ ✔ ✔      
Withdraw Cash     ✔ ✔     ✔

PLATFORMS CITIBANK ONLINE BANKING (CBOL) MOBILE BANKING (SHOW ME HOW) INSTANT BANKING CENTERS (IBC) BRANCHES PHONE BANKING CITIPHONE OFFICER
 ATM
View Statements

✔

(Show me how)

 ✔ ✔        
View eAdvices

✔

(Show me how)

   ✔        
Order copy of current statement

✔

(Show me how)

   ✔ ✔ ✔ ✔ ✔
Order copy of previous period statement ✔   ✔ ✔   ✔ ✔
Switch to eStatements

✔

(Show me how)

   ✔ ✔   ✔  
Switch to eAdvices

✔

(Show me how)

   ✔ ✔   ✔  

PLATFORMS CITIBANK ONLINE BANKING (CBOL) MOBILE BANKING (SHOW ME HOW) INSTANT BANKING CENTERS (IBC) BRANCHES PHONE BANKING CITIPHONE OFFICER
 ATM
Order a Bank Cheque ✔   ✔ ✔   ✔  
Order a cheque/deposit book ✔   ✔ ✔   ✔  

PLATFORMS CITIBANK ONLINE BANKING (CBOL) MOBILE BANKING (SHOW ME HOW) INSTANT BANKING CENTERS (IBC) BRANCHES PHONE BANKING CITIPHONE OFFICER
 ATM
Apply for a new credit card

✔

(Link to Card Application)

 ✔ ✔        
Activate your card ✔ ✔ ✔ ✔      
Check your balance ✔ ✔ ✔ ✔ ✔    
Check your payment schedule ✔ ✔ ✔ ✔      
Perform a balance transfer ✔ ✔ ✔ ✔ ✔ ✔  
Request for an additional cardholder     ✔ ✔      
Check application status     ✔ ✔ ✔ ✔  
Rewards Redemption ✔   ✔        
Temporary Line Increase ✔ ✔     ✔ ✔  
Setup direct debit

✔

(via Direct Debit Form)

   ✔ ✔   ✔  

PLATFORMS CITIBANK ONLINE BANKING (CBOL) MOBILE BANKING (SHOW ME HOW) INSTANT BANKING CENTERS (IBC) BRANCHES PHONE BANKING CITIPHONE OFFICER
 ATM
Obtain current market FX rates ✔ ✔ ✔ ✔ ✔    

PLATFORMS CITIBANK ONLINE BANKING (CBOL) MOBILE BANKING (SHOW ME HOW) INSTANT BANKING CENTERS (IBC) BRANCHES PHONE BANKING CITIPHONE OFFICER
 ATM
Change your ATM PIN ✔ ✔ ✔ ✔ ✔   ✔
Change your Telephone PIN (TPIN)       ✔ ✔    
Open new Citi accounts     ✔ ✔   ✔  
Register online account

✔

(Link to Register)

 ✔ ✔ ✔      
Retrieve user ID (for online account)

✔

(Link to Retrieve)

 ✔ ✔ ✔      
Reset password (for online account)

✔

(Link to Reset)

 ✔ ✔ ✔      

A simpler, faster and safer way of banking with the Citi Mobile® App. You’ll now have greater flexibility at your fingertips with personalised views and new features designed for you to spend less time on it.

 

Features of the Citi Mobile® App

Quick Account Updates

Quick Account Updates

Review all your account activities and get to your favourite functions, faster.

Everyday Banking

Everyday Banking

  • Transfer money instantly
  • Pay bills and credit cards
  • View transactions and statements
Account Management

Account Management

  • Update your address, mobile number and email
  • Set up or reset ATM PIN
Manage Finances

Manage Finances

  • Convert your unutilized credit cards limit into an instalment loan*
  • Convert your credit card purchases or monthly bills into affordable instalments
Investment & Trading

Investment & Trading

  • Trade stocks and foreign currencies
  • Invest in Time Deposits

*Citibank Quick Cash Terms and Conditions apply

When calling Citibank, you will be required to enter your NRIC, card number or customer number as identification. To perform self-service banking, you will need to enter your Telephone PIN.

You can change your Telephone PIN via our self-service banking. If you do not have a Telephone PIN, speak to our Customer Service Officer to request for a TPIN.

Your Telephone PIN should be kept private and secure to ensure that your account information is protected.

When calling Citibank, you will be required to enter your NRIC, card number or customer number as identification. To perform self-service banking, you will need to enter your Telephone PIN.

You can change your Telephone PIN via our self-service banking. If you do not have a Telephone PIN, speak to our Customer Service Officer to request for a TPIN.

Your Telephone PIN should be kept private and secure to ensure that your account information is protected.

Getting started is easy and simple. All you need to gain access to self-service phone banking is:

  • Your NRIC, 15 or 16 digit card number or 10 digit customer number
  • Your Telephone PIN (TPIN)
  • Your One Time PIN (OTP) which will be sent to you via your registered mobile number

For specific enquiries, please refer to the contact numbers below:

Destination Toll-Free Number
USA 1877 228 5936
Australia 1800 141 073
Malaysia 1800 80 1052
United Kingdom 0800 169 9193
Hong Kong 800 90 0181

Product Number Hours
Main (65) 6225 5225 or (65) 6224-5757 (for International Personal Bank Clients)  8AM to 8PM
Fraud (65) 6337 5519 24/7
Ultima (65) 6225 5222 24/7
Citi Prestige (65) 6337 2484 24/7
Citibusiness (65) 6238 8833 8AM to 8PM
Citigold (65) 6225 5226 24/7
Citigold Private Client (65) 6388 3388 24/7
International Personal Banking Main (65) 6224 5757 24/7
International Personal Banking Citigold (65) 6323 3200 24/7
International Personal Banking Citigold Private Client (65) 6732 2288 24/7
Card activation (65) 6334 2484 24/7
Credit card application (65) 6363 6666 24/7
Loan application (65) 6238 8888 24/7
Home loan (65) 6238 8838 24/7
Safe Deposit Box (65) 6328 8643 Monday to Friday
9.30am to 6.30pm
Collections (Cards &
Ready Credit)		 (65) 6395 0010 9am to 5.30pm
Collections (Mortgages
& Auto Loan)		 (65) 6395 0014 9am to 5.30pm

Using Mass Messaging and live chat

Enjoy faster service and personalized assistance by messaging us on the Citi Mobile® App. Learn more here.

Get in touch with your relationship manager in the Citi Mobile® App via live chat.

Secured Message

Send us a Secured Email:

- Login to Citibank Online with your Username and Password.

- Go to My Mailbox section, located at the top right of your account summary page

- Key in your One-Time PIN (OTP) or Enhanced Security when prompted.

- Select the type of query, compose and send us your message.

Our customer service officers will endeavor to reply to your query via Secured Message as soon they can.
Online Enquiry and Feedback Submit your enquiry or feedback by filling this form.(opens in a new tab)
Investment/ Insurance Feedback

Investment/ Insurance Feedback

Your feedback is very important to help us seek opportunities for continuous improvements and to meet your needs on the products and services that we offer.

If you would like to share with us your concerns or feedback relating to investment/insurance products or services received form the Bank, please call our CitiPhone Banking (65) 6225 5225 between or (65) 6224-5757 (for International Personal Bank Clients)  8a.m. to 8p.m. or email us at customerservice@citibank.com.sg or service.ipbsg@citi.com (for International Personal Bank Clients),
Your feedback will be handled and reviewed by an independent investigation unit within the  Bank.

  • Upon receipt of your feedback, an email acknowledgment will be provided to you within 2 business days.
  • Our officers may reach out to you to gather more information related to your feedback.
  • We will keep you informed of the investigation status within 20 business days from the receipt of your feedback.
  • In the event more time is required for the investigation, we will keep you updated on the progress of the investigation.
  • The Bank’s final investigation outcome will be provided in a written response to you.
  • If despite our best efforts, you believe that we have not addressed your concerns, you may seek assistance from the Financial Industry Disputes Resolution Centre (“FIDReC”). More information is available on www.fidrec.com.sg.
FIDRec
(Financial Industry Disputes Resolution Centre Ltd.)		 If despite all our best efforts, and after your concerns have been raised to our customer service head and you believe that we have not addressed your concerns satisfactorily, you may seek assistance of FIDReC for an external review.

The jurisdiction of FIDReC in adjudicating disputes between banks and consumers is up to S$ 50,000.

At present, FIDReC's services are available to all consumers who are individuals or sole-proprietors.

For further information on FIDReC and its contact details please refer to the following website: http://fidrec.com.sg/website/index.html
Service of Court documents and Legal Correspondence For hand delivery and post:
5 Changi Business Park Crescent, level 5, Singapore 486027
Attn: Legal Department
Or, to send us by fax:
(+65) 65182 587

Important Information

You are leaving a Citi Website and going to a third party site. That site may have a privacy policy different from Citi and may provide less security than this Citi site. Citi and its affiliates are not responsible for the products, services, and content on the third party website. Do you want to go to the third party site?
Citi is not responsible for the products, services or facilities provided and/or owned by other companies.