To share with us your concerns or complaints, you may call our CitiPhone Hotline (65) 6225-5225 or (65) 6224-5757 (for International Personal Bank Clients), from Mondays to Fridays, between 8a.m. to 8p.m.
To share with us your concerns or complaints, you may call our CitiPhone Hotline (65) 6225-5225 or (65) 6224-5757 (for International Personal Bank Clients), from Mondays to Fridays, between 8a.m. to 8p.m.
To report a fraud or scam, please contact us immediately at:
(1) Citibank Fraud hotline: (65) 6337 5519 OR
(2) CitiPhone hotline: (65) 6225 5225 or (65) 6224-5757 (for International Personal Bank Clients)
What should you do? | |
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Scenario 1: If you receive an SMS from Citibank (Sender number: 72484) to authorise a charge on your card/account. |
Reply 1 if the charge was authorised by you. Reply 2 if the charge was not authorised by you. You may also call Citibank at (65) 6337 5519 |
Scenario 2: If you receive any suspicious communications claiming to be from Citibank |
Step 1: Please do not click on any links provided or provide any personal and banking information to anyone over unsolicited calls or on a suspicious website. Step 2: Contact the CitiPhone hotline at (65) 6225 5225 or (65) 6224-5757 (for International Personal Bank Clients) to report on the alleged scam or to verify if the communications are legitimate. |
Scenario 3: If you suspect or detect that your account is being compromised. |
Step 1: If you suspect that your card details have been compromised, please temporarily lock your card via the Citi Mobile® App so that no one else can use it. To lock your card, click “Manage” on your card on the Citi Mobile® App. Step 2: Contact the Citibank Fraud hotline at (65) 6337 5519 to report on the scam accident and provide the relevant details to our fraud agents:
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Scenario 4: If you misplaced your card or your card is lost or stolen |
Step 1: Temporarily lock your card via the Citi Mobile® App so that no one else can use it. You may unlock your card easily on the Citi Mobile® App when you need to. Step 2: Report as lost or stolen via the Citi Mobile® App To lock your card or report as lost or stolen, click “Manage” on your card on the Citi Mobile® App. |