Self-Service Banking Tips

To share with us your concerns or complaints, you may call our CitiPhone Hotline (65) 6225-5225 or (65) 6224-5757 (for International Personal Bank Clients), from Mondays to Fridays, between 8a.m. to 8p.m. 

To report a fraud or scam, please contact us immediately at:

(1) Citibank Fraud hotline: (65) 6337 5519 OR

(2) CitiPhone hotline: (65) 6225 5225 or (65) 6224-5757 (for International Personal Bank Clients) 

  What should you do?
Scenario 1:
If you receive an SMS from Citibank (Sender number: 72484) to authorise a charge on your card/account.
Reply 1
if the charge was authorised by you. Reply 2 if the charge was not authorised by you.

You may also call Citibank at (65) 6337 5519
Scenario 2:
If you receive any suspicious communications claiming to be from Citibank
Step 1:
Please do not click on any links provided or provide any personal and banking information to anyone over unsolicited calls or on a suspicious website.

Step 2:
Contact the CitiPhone hotline at (65) 6225 5225 or (65) 6224-5757 (for International Personal Bank Clients) to report on the alleged scam or to verify if the communications are legitimate.
Scenario 3:
If you suspect or detect that your account is being compromised.
Step 1:
If you suspect that your card details have been compromised, please temporarily lock your card via the Citi Mobile® App so that no one else can use it.

To lock your card, click “Manage” on your card on the Citi Mobile® App.

Step 2:
Contact the Citibank Fraud hotline at (65) 6337 5519 to report on the scam accident and provide the relevant details to our fraud agents:

  • • Approximate date and time of the alleged scam or fraud
  • • Channel that the scammer used (phone call, SMS, email, e-commerce platform)
  • • A copy of the scam message if available
  • • What was the information provided to the scammer
Scenario 4:
If you misplaced your card or your card is lost or stolen
Step 1:
Temporarily lock your card via the Citi Mobile® App so that no one else can use it. You may unlock your card easily on the Citi Mobile® App when you need to.

Step 2:
Report as lost or stolen via the Citi Mobile® App
To lock your card or report as lost or stolen, click “Manage” on your card on the Citi Mobile® App.

Important Information

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Citi is not responsible for the products, services or facilities provided and/or owned by other companies.